Employment Type:

Full time

Shift:

Day Shift

Description:

Position Purpose: The Business Service Representative performs varied administrative support tasks or activities within a physician practice/office or clinical area. The BSR is responsible for ensuring patient flow within the practice by performing all business functions such as greeting patients, answering phones, scheduling patient appointments, patient registration, insurance verification, copay and point of service collections, pre-certifications, prior authorizations, referrals, chart prep, manage incoming and outgoing faxes as well as provide clerical support to providers and staff.  Individual must communicate in a positive, professional manner and maintain a high level of customer service. 

 

What you will do: 

 

·        Greets and communicates with patients via phone or in person in a courteous and professional manner identifying themselves and their department. 

·        Answers telephones in a timely, courteous, and professional manner utilizing appropriate scripting. 

·        Processes calls to ensure patients are transferred to the appropriate staff member/provider in a timely manner. 

·        Schedules patient appointments based on department protocols in order to maximize provider productivity. 

·        May schedule hospital admissions, operating room procedures, outpatient invasive and non-invasive procedures, etc. accurately as per scheduling protocols. 

·        Accurately registers patients ensuring that the information required is obtained confirming identity, address, phone numbers, PCP, insurance, co-pay and other pertinent information in order to complete patient registration. 

·        Verifies active primary and secondary third-party payer insurance coverage eligibility with the payers via prescribes format. 

 

 

Minimum Qualifications: 

 

·        High school diploma or equivalent 

·        Experience within a medical office or billing department preferred. Knowledge of patient billing and medical terminology preferred. 

 

Position Highlights and Benefits: 

 

·        Day Shift. Hours may vary (Possible Weekends depending on location) 

·        Great benefits effective day 1! 

·        Patient-centric environment  

·        Career growth and advancement potential 

·        Diverse and inclusive culture  

 

 

We are a group of primary care providers, specialists and surgeons serving patients in Connecticut and western Massachusetts. Part of Trinity Health Of New England, we offer primary care, specialty care, surgery, urgent care, rehabilitation, and imaging and lab services for thousands of patients every year.  

 

Our Commitment to Diversity and Inclusion
 

Trinity Health