Senior Manager, Practice Operations

Job Title: Senior Manager, Practice Operations 
Location: remote (work from home)

Company Overview: Celerity is a consulting firm specializing in utilities and energy sectors. We empower organizations by converting complex data into actionable intelligence to mitigate risk, optimize assets, and maximize project outcomes. Our background and expertise enable us to drive and deliver transformation and operational excellence for our clients. 

Practice Overview: The Business Integration Services (BIS) practice is a high-growth technology consulting practice delivering enterprise-scale integration, digital transformation, and solution design engagements for complex, multi-stakeholder clients. The practice is in its third year of a structured build and scale phase, expanding from a founding team to a full-capability organization spanning four pillars: Project Management (PMO), Business/Technical Analysis, Solution Architecture, and Engineering. 

The practice operates at the intersection of business strategy and technology execution, working closely with technology partners and vendors to deliver outcomes that are both architecturally sound and commercially meaningful. It is entering a pivotal phase of maturity, transitioning from practice-leads delivery to a structured operating model with defined build paths, methodology standards, and delivery governance.

Key Responsibilities: 

Practice Operations & Delivery Coordination: 

• Own the weekly resource coordination sync and alignment across multiple projects — aligning deployment to project demand, managing capacity constraints, and ensuring no engagement is under-resourced 

• Maintain a real-time view of utilization across all active engagements; proactively identify over-allocation, burnout risk, or skill mismatches and resolve before they affect delivery. 

• Build and maintain the practice's operational cadences: team meetings, delivery check-ins, onboarding sequences, and inter-pillar coordination mechanisms. 

• Escalate delivery risks that require leadership action; translate ground-level team intelligence into clear, actionable executive signals without filtering out critical information 

• Ensure the project teams have the tools, templates, methodologies, and standards they need to deliver consistently across different engagement types and client environments 

Capability Building: 

• Partner with the project teams to define and maintain the practice's methodology: discovery frameworks, requirements standards, stakeholder engagement approaches, and deliverable quality benchmarks 

• Build a learning and development calendar for the team that reflects real engagement needs — not generic training — including cross-pillar exposure across all pillars. 

• Create and maintain a competency framework that provides clear, credible criteria for performance evaluation and career progression, recognizing that most team members are already highly experienced 

• Drive/support the development of BIS delivery playbooks, templates, and standards for discovery, change management, testing, cutover, and post-implementation support. 

• Identify patterns across engagements where capability gaps surface and systematically address them through targeted development rather than reactive support 

People Leadership & Team Development 

• Lead structured onboarding for incoming new hires, ensuring they integrate into the practice culture and reach delivery readiness within 60-90 days. 

• Serve as a direct people manager for the reporting team that includes senior business analysis professionals with process, data, business/technical requirements and systems/product implementation skillsets. 

• Hold a quarterly coaching roundtable with cross-pillar coaches to aggregate team development signals and translate them into management action 

• Retain and support a team of experienced senior practitioners— understanding the difference between craft recognition and career progression for high-expertise individual contributors 

  Practice Strategy & Governance 

• Contribute to capacity planning working with leadership to project capacity needs against pipeline and growth targets 

• Partner with leadership on the design of the coaching model, cross-pillar development programs, and any structural adjustments as the practice scales 

• Maintain the operating model documentation: org structure, role definitions, operating norms, and governance processes that align with the team structure on implementation projects. 

• Continuous Improvement & Quality Ass