DevOps Engineering Manager

Job Description

FOR OTI EMPLOYEES ONLY

The Office of Technology and Innovation (OTI) leverages technology to drive opportunity, improve public safety, and help government run better across New York City. From delivering affordable broadband to protecting against cybersecurity threats and building digital government services, OTI is at the forefront of how the City delivers for New Yorkers in the 21st century. Watch our welcome video to see our work in action, follow us on social media @NYCOfficeofTech, and visit oti.nyc.gov to learn more.

We are seeking a DevOps Engineering Manager to lead a technical team responsible for developing and managing application deployment and infrastructure provisioning pipelines. Reporting to the Senior Director of DevOps in the OTI Applications Division, you will define automation strategy, drive modernization and innovation, and oversee monitoring tools. You will lead a team working on critical systems, leveraging cutting-edge technologies such as AWS, Microsoft Azure, Azure DevOps, Elastic and Dynatrace. As a key leader in the team, you will shape both the technical direction and the team’s growth, ensuring alignment with business goals while fostering a collaborative, high-performance culture. You will actively contribute to the design, implementation, and support of solutions, mentor and develop staff, and promote continuous improvement. In this role, you will optimize automation and deployment processes, drive cost reductions in product delivery and maintenance, and collaborate with cross-functional teams to ensure system scalability, reliability, and security. This position offers an exciting opportunity to play a pivotal role in shaping our DevOps practices, improving deployment efficiency, and contributing directly to the success of critical applications while developing your career in a dynamic and evolving technical environment.

About our team: The DevOps team, part of the OTI Applications division, manages and supports over 150 applications, tools, and services essential for the City of New York. These include both public-facing and internal web applications critical for the city's operations and communication with the public. We pride ourselves on employing modern technologies like AWS, Azure, Azure OpenAI, containerization, Elastic, and Azure DevOps across our application portfolio. Additionally, we build and maintain native mobile applications, and we expedite system development by leveraging SaaS products such as Microsoft Dynamics 365, Salesforce, and ServiceNow.

Responsibilities will include:
- Lead a DevOps Engineering team responsible for developing and supporting automation pipelines for NYC.gov and CityShare applications.
- Oversee the management of monitoring tools to ensure system performance and reliability.
- Mentor and manage DevOps engineers, promoting a collaborative, high-performance culture.
- Define and implement automation strategies to streamline deployments and improve efficiency.
- Conduct technical reviews to uphold software quality and promote best practices.
- Collaborate with other OTI teams to build secure and optimized solutions.
- Foster team development through training, coaching, and career growth opportunities.
- Lead incident management, perform root cause analysis and implement preventive measures.
- Develop and track KPIs for deployment frequency, downtime, and infrastructure cost.
- Foster strong relationships with clients, vendors, and other OTI teams
- Handle special projects and initiatives as assigned.


HOURS/SHIFT
Day - Due to the necessary duties of this position in a 24/7 operation, candidate may be required to be work various shifts such as weekends and/or nights/evenings.

WORK LOCATION
Brooklyn, NY

TO APPLY - FOR OTI EMPLOYEES ONLY

Please go to www.cityjobs/jobs/search and search for Job ID# 716400

Candidates must be permanent in this title or can be reached on the current civil service list.

* Interested applicants with other civil service titles who meet the preferred requirements should also submit a resume for consideration

SUBMISSION OF A RESUME IS NOT A GUARANTEE THAT YOU WILL RECEIVE AN INTERVIEW
APPOINTMENTS ARE SUBJECT TO OVERSIGHT APPROVAL

OTI participates in E-Verify

COMPUTER SPECIALIST (SOFTWARE) - 13632

Qualifications

(1) A baccalaureate degree from an accredited college, including or supplemented by twenty-four (24) semester credits in computer science or a related computer field and two (2) years of satisfactory full-time software experience in designing, programming, debugging, maintaining, implementing, and enhancing computer software applications, systems programming, systems analysis and design, data communication software, or database design and programming, including one year in a projec