Strategic TFM Account Manager

Recognized as one of the Best Places to Work in Chicago by Fortune Magazine and Great Place to Work, Sasser prides itself on supporting an employee-driven, opportunity-based culture that empowers, recognizes, and rewards its employees. From highly competitive benefits to exciting employee events to organic, grassroots philanthropy and volunteerism, Sasser is an awesome place to begin and grow your career. We are a transportation asset services and management company with roots dating to 1928. Sasser’s subsidiary units are leaders in providing commercial- and industrial-focused rail, automotive, and containerized shipping solutions, including asset leasing, fleet administration management, asset repair and maintenance, and innovative technology services.

Sasser Family Companies includes subsidiaries Chicago Freight Car Leasing, Union Leasing, CF Rail Services, Express 4x4 Truck Rental, and Falcon Lease. To learn more about what makes Sasser special, visit www.sasser.com.

Established in 1955, Union Leasing provides flexible vehicle lease financing and highly customized fleet management services to corporate and rental customers nationwide.

As a Strategic TFM Account Manager, Here's What You'll Do:

This position will engage in day-to-day operational and fleet service functions with Union Leasing’s customers to manage solutions, resolve issues and provide a strategic replacement plan (Total Fleet Management or TFM). The Strategic TFM Account Manager is responsible for client retention as well as provide premium level service and build customer relationships at all levels of the client’s organization. The Strategic TFM Account Manager is a key value-added resource that takes on the proactive initiatives and management of the fleet program outsourced to Union Leasing. The successful candidate will have a proven track record of high touch premium customer experience success and enjoy working in a fast paced, team centered, and technology driven work environment.

Strategic TFM Account Manager Role and Responsibilities:

• Coordinate initiatives related to meeting forecast goals of the Manager Strategic Services and Account Executive for all the TFM Clients.
• Partner with the Manager Strategic Services to increase TFM Revenue annually by supporting and presenting on new business opportunities.
• Manage the Union Leasing Total Fleet Management (TFM) experience to customers.
• Furnish superior forward-facing customer service to both internal and external customers.
• Manage proactive fleet replacement strategies.
• Generate client specific reports and data analysis files, and share with the customer through proactive recommendations
• Present and make recommendations related to TFM clients during annual review meetings
• Recommend and develop a customer’s vehicle selections utilizing industry data.
• Coordinate the set-up process for new clients, interacting with all functional areas of the Company on behalf of the new customers and Sales team.
• Service customers, including understanding the nature of the customer inquiries, determining next steps, and pursuing resolution of issues to successful and prompt completion.
• Coordinate all aspects of the new vehicle’s operational life from acquisition, thru fuel and maintenance utilization, initial and annual registration requirements, accident claims, mileage tracking, Telematics data tracking, through to the sale of the asset as well as it monthly invoicing
• Manage customer requests for factory orders, out of stock vehicles, driver data changes, requested reports, L&T issues.
• Coordinate and train TFM clients on Union Leasing’s customer technology platforms and assist customers with navigation where appropriate.
• Advise and assist a customer with enforcement of their fleet policy.