Director of Compliance & Improvement

About Helping Hands Reentry Outreach Centers

The Mission of Helping Hands is to provide a helping hand to a sustainable life through Resources, Recovery, and Reentry. 

Our programs are Trauma-Informed, Data-Driven, and Person-Centered. 

We take the time to learn each individual's story and help connect them to the appropriate local resources and services to meet their unique needs. We do not duplicate available services; instead, we build strong collaborative partnerships with local programs and foster connections between participants and our community partners.  

Position Summary.

The right individual for this position has a passion for helping others, is nonjudgmental, and able to deal with difficult situations in positive and constructive ways.

The Director of Compliance and Improvement supports overall program goals, reporting to the Chief Operations Officer. This role is responsible for assisting with overseeing the day-to-day operations of Helping Hands Reentry Outreach Centers shelters, ensuring smooth functioning of all services, maintaining a safe and clean environment, and collaborating with other departments to provide comprehensive support to individuals experiencing homelessness.

Key Responsibilities:

Operational Management:

·         Review daily operations of the shelters including intake procedures, resident assignments, meal services, and facility maintenance.

·         Manage facility upkeep, coordinating repairs and maintenance with relevant vendors.

·         Review, revise, implement and administer shelter policies and procedures, ensuring compliance with contracts, grants, and local regulations.

Client Services:

·         Collaborate with case management and facility directors to review and develop policies and procedures that support continuous improvement of programs.

·         Facilitate meetings and activities to promote community engagement and support systems.

·         In partnership with Facility Directors, ensures the shelters provide a safe and respectful environment for all residents.

·         As needed, supports efforts to identify new/additional funding streams and potential programming.

Budget Management:

·         Track expenses related to operations, supplies, and maintenance.

·         Identify cost-saving measures and propose budget adjustments as necessary.

Collaboration and Reporting:

·         Work closely with other departments within the organization including case management, outreach, and facilities directors to coordinate services for residents.

Required Skills and Qualifications:

·         Bachelor's degree in social work, human services, or related field preferred. Equivalent combination of relevant education and experience will be considered.

·         Proven experience in managing operations within a homeless shelter or similar environment.

·         Strong leadership and supervisory skills with the ability to motivate and manage a diverse team.

·         Excellent communication and interpersonal skills to effectively interact with clients, staff, and community partners.

·         Crisis intervention and de-escalation skills.

·         Proficiency in data analysis and reporting to track program effectiveness.

·         Commitment to providing compassionate and person-centered care to individuals experiencing homelessness.

Physical/Mental Requirements

The physical and mental demands described here are representative of those that must be met by an employee, with or without accommodation, to successfull