GROMO QA Manager

Hinge Health is creating a new health care system, built around you. Accessible to 26 million members across 1,500 customers, Hinge Health is the #1 digital clinic for joint and muscle pain, delivering superior member outcomes and proven claims reductions. We pair the industry’s most advanced motion technology and wearable pain relief with a complete clinical care team of physical therapists, physicians, and board-certified health coaches to help people move beyond pain and reduce surgeries and opioid use. Hinge Health’s HingeConnect integrates with 1 million+ in-person providers to enable earlier interventions for avoidable MSK surgeries. Four in five health plans and employers with a digital MSK solution trust Hinge Health, including Land O’Lakes, L.L. Bean, Salesforce, Self-Insured Schools of California, Southern Company, State of New Jersey, US Foods, and Verizon. Learn more at http://www.hingehealth.com
Here at Hinge Health, we welcome all applicants and know a diverse team makes us better and stronger. We look for individuals who embody our leadership principles and we value varied experiences and skill sets. Beyond specific work experience, we also look for unique capabilities and skill sets that are key indicators an applicant will thrive in our fast-paced, frequently evolving environment. If this sounds like the kind of place you’d like to be part of, please apply - we would love to hear from you!
Hinge Health Hybrid Model:We believe that remote work and in-person work have their own advantages and disadvantages, and want to be able to leverage the best of both worlds. Some roles which require a greater degree of day-to-day collaboration will benefit from more in-person opportunities. Employees in Hybrid roles are expected to be in office 1 day/week (Wednesdays) in hub locations that have an office, and may be expanded to 2 days in 2024.
About the RoleThe Quality Assurance Manager will be an essential leader within the Growth Marketing Operations (GROMO) team, who will be responsible for establishing and delivering on high quality standards that enable Hinge Health to deliver against our quality OKRs, ensuring on-time and error-free, client-based and member communications. This individual will play a critical role in the continuous improvement of the GROMO end-to-end operational process, conduct quality audits, drive critical business insights and analytics, and own the quality rating for the Growth team. This role will collaborate closely with members of GROMO, Growth stakeholders, MarTech, and key cross-functional partners. This individual will take accountability for the quality of all consumer-facing communication generated through the Growth Marketing Operations team.
You have relevant e-commerce, retail, or digital marketing quality assurance experience.
You have experience managing teams of QA professionals.
You have experience in Lean/Six Sigma methodologies that continuously focus on waste/errors within the operation and can drive quality program management.
Technical experience is particularly important for this role as our current expertise is light. Individuals with Quality Engineering experience who have been running QE on B2C website platforms have had transferable experience. Retail and automotive that have high turn products seem to be able to relate more to our fast-moving environment.
Individuals who have worked in agencies who are performing QA for multiple clients also have fast-paced experience.

WHAT YOU’LL ACCOMPLISH

• Build a high performing Quality Assurance team: Hire, coach, mentor and lead a diverse team of QA professionals that are empowered to do their best work today and prepare for what’s needed tomorrow. The team will include Quality Assurance Specialist professionals, both domestic and abroad.. 
• Strategic Leader/Partner: Act as a thought leader and partner across the Growth Marketing Operations team, working with cross-functional stakeholders, including Acquisition, Client Success, Enrollment Marketing and the Onboarding, Retention & Engagement teams to ensure all marketing communications are executed flawlessly.
• Establish Quality Standards: Develop and document standards, aligning them with best practices and compliance requirements, that will define the level of excellence expected from the team. Own the quality OKR.
• Develop Quality Processes and Procedures: Ensure consistent adherence to quality standards enabling efficient and error-free execution. Create workflows and frameworks, define clear roles and responsibilities and identify critical control points throughout the production cycle to ensure QA Specialists and the GROMO teams are set up for success.
• Conduct Quality Audits and Inspections: Regularly evaluate and ensure adherence to quality processes, identify areas for improvement, and mitigate potential risks. Verify legal co