Sr. Underwriting Assistant

Who we are

American International Group, Inc. (AIG) is a leading global insurance organization. AIG member companies provide a wide range of property casualty insurance in approximately 70 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets and manage risks.

We’re also committed to making a positive difference for our colleagues and in the communities where we work and live. We encourage colleagues to give back to the causes they care most about, supporting these efforts through our Volunteer Time Off and Matching Grants Programs.

Get to know the business

General Insurance is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world’s most far-reaching property-casualty networks. General Insurance offers a broad range of products to customers through a diversified, multi-channel distribution network.

About the role

The UW Asst is an individual contributor within the Underwriting Support Unit of Marine operations.  The individual is expected to actively develop their knowledge and understanding of the fundamental skills and functions of the underwriting support process, underwriting process, risk analysis, and operational drivers.

What you need to know:

• This role handles the most complex accounts and provides technical guidance to the other junior support staff. The role works under moderate supervision.

• Partner with regional underwriters and/or more senior UW Support employees in the end-to-end processing of new and renewal business. Evaluates new and renewal submissions against prescribed criteria to determine completeness; documents outstanding items and include them in communication to an underwriter for review.  Assists in the follow-up and securing of outstanding items from the broker.

• Works closely with underwriters and Accenture partners to develop and deliver tailored solutions.

• Identify and resolve account alerts and blocks during the submission process to avoid account conflicts.

• Upon underwriting instructions, forwards individual lines of business to Shared Services for rating.

• Trains on and demonstrates proficiency in utilizing underwriting systems.

• Perform data analytics, remodeling, when necessary, referral documentation preparation and completion, as well as form checklist and working approval. This may include (depending on LOB):

  • Review location data and CAT modeling results that are reported accurately, as appropriate.

  • Analyze loss information and financial statements to facilitate quote development.  Pre-populate loss rating models.

  • Assist with the issuance of quotes, binders, policies, endorsements, and cancellations within prescribed timelines.

  • Requests individual policy filings as needed.

  • Prepares policy writing instructions for Shared Services and premium billings.

  • Manages bureau crits on assigned accounts and follows up with brokers on outstanding information.

  • Prepare documents for reinsurance quotes for underwriting.

• Complete post-issuance policy review and document all discrepancies for review with Sr. UA, Team Lead, or account underwriter.  As agreed, forward discrepancies to Shared Services for correction.

• Assist underwriters with broker follow-ups on outstanding subjectivities, including Legal Agreements, Collateral, Premium, UM/UIM-PIP forms.  Update systems as required.

• Track premium booking and policy issuance to ensure LOB metrics are met.  Escalate to Sr. UA, Team Lead, or account underwriter as needed.

• Perform and apply knowledge of LOB underwriting rules and/or guidelines for pre-analysis support of submission in preparation for further analysis for quoting stage.

• Communicate account status to manager or underwriter to ensure completion of outstanding items needed to execute policy issuance and premium collection.

• Exhibit a customer service mindset by proactively engaging with internal and external clients; promptly responding to all phone calls and/or email correspondence.

• Maintain accurate and updated files for all accounts in accordance with internal service standards and procedures.

• Attend broker or client meetings as requested by underwriting.

• Consistently meet service levels agreements and metrics in terms of volume, accuracy, and quality.

What we’re looking for :

• 1+ year of related insurance experience and/or training; or equivalent, a relevant combination of