Regional Director of Operations

Description

POSITION: Regional Director of Operations

REPORTS TO: Chief Operating Officer

FLSA: Salary

OUR MISSION: We are united in our mission to offer seniors an elevated way of life, where comfort, connection, and joy thrive.

POSITION SUMMARY: As a Regional Director of Operations, you will oversee the operations of our senior living communities in the Pacific Northwest region. This leadership role focuses on delivering high-quality care, driving operational excellence, meeting financial goals, and ensuring compliance with regulatory requirements. The Regional Director works closely with community leadership teams to promote a positive, resident-centered environment while fostering a culture of performance, teamwork, and continuous improvement.

Key Responsibilities:

Operational Oversight:

• Direct and oversee day-to-day operations of our memory care and assisted living communities in the assigned region, ensuring high standards of care and service delivery.
• Evaluate and implement operational strategies to enhance efficiency, effectiveness, and financial performance.
• Monitor key performance metrics and provide leadership to community Executive Directors and their teams to achieve optimal results.

Financial Management:

• Develop and manage operating budgets for communities, ensuring financial targets are met.
• Analyze financial reports and implement cost-saving measures without compromising quality.
• Drive revenue growth through occupancy, service line expansion, and effective cost management.

Resident and Family Satisfaction:

• Ensure communities provide a safe, welcoming, and supportive environment for residents.
• Address and resolve any resident or family concerns promptly and effectively.
• Maintain high resident satisfaction by ensuring care plans are personalized and implemented properly.

Regulatory Compliance:

• Ensure all communities comply with federal, state, and local regulations, as well as internal policies. 
• Lead preparation for audits and inspections, ensuring any deficiencies are addressed and rectified in a timely manner.

Staff Development and Leadership:

• Support and mentor community leadership, particularly Executive Directors, fostering a strong management team.
• Lead performance management, including setting expectations, providing feedback, and developing succession plans.

Strategic Planning:

• Collaborate with senior leadership to set strategic goals for the region.
• Identify growth opportunities and work to expand services or increase occupancy across communities.
• Lead regional initiatives and projects that align with company-wide objectives.

Requirements

• Bachelor’s degree in healthcare administration, Business Administration, or a related field (Master’s preferred).
• Minimum 5-7 years of management experience in senior living, long-term care, or a healthcare-related industry.
• Proven track record of operational leadership across multiple sites or regions.
• In-depth knowledge of state and federal senior living regulations.
• Excellent interpersonal and communication skills.
• Ability to travel regularly within the region.
• Leadership and people management.
• Strong problem-solving and decision-making skills.
• Must have strong understanding of the English language, sufficient to read and write.

PHYSICAL QUALIFICATIONS:

• Walk/Stand – must be able to continuously walk and stand.
• Environment Condition – must be able to perform work both inside and outside.
• Sit – sit infrequently.
• Lift - constantly 0-10 pounds, frequently 11 – 50 pounds, occasionally 51 – 100 pounds.
• Carry - constantly 0-10 pounds, frequently 11 – 50 pounds, occasionally 51 – 100 pounds.
• Push - constantly 0-10 pounds, frequently 11 – 50 pounds, occasionally 51 – 100 pounds.
• Climb – must be able to climb stairs on a frequent basis, with the opportunity to utilize the elevator as an alternate resource if available.
• Bend – must be able to bend at the waist, knees, hips, and spine on a frequent basis; may require frequently manipulating weights of 25 pounds or more.
• Squat – must be able to squat on a frequent basis to reach below the knee, may require lifting of 50 pounds or less.
• Twist or rotate – must be able to twist or rotate occasionally at the trunk, hips, knees, and neck, manipulating weights of 25 pounds or more.
• Reach– must be able to reach on a frequent basis