Senior Patient Representative - Full Time - Bay St

Summary:  

This position is responsible for providing patient centered care and facilitating patient access to services in a pleasant, knowledgeable efficient manner, communicating with a diverse population using well-developed interpersonal skills. This staff member will be responsible for all aspects of the registration and appointment process for patients. The staff member plays an integral role in the medical care team as the access point for patients to receive care. Performs job duties in compliance with systems and job specific standards. They identify individuals and/or members of their families within the target population who are in need of preventive and primary health care services and links them to the services they need. Includes care for: acute; chronic and communicable diseases; dental services; prenatal care and family planning; WIC and other nutrition services; pediatric care and immunizations. Trains and mentors, the Patient Representatives Perform other duties as assigned on as needed basis.

Responsibilities:  

• Assists with daily reception activities and ensuring that all processes needed for patient services are initiated
• Communicates effectively with team members and patients all aspects of service
• Responsible for professional and responsive communication with patients including (telephone, in person, health center based, and mail contact with patients
• Responsible for the scheduling of appointments, fee collection, explanation of services and charges for patient services for all service levels
• Distributes materials to patients, including the patient satisfaction cards, patient rights and other appropriate materials
• Verifies all insurance and sets fees based on the sliding scale fee
• Coordinates and assists with orientation of new front desk staff members
• Monitors performance of front desk team and works in conjunction with Operations Manager/HCD to address performance gaps
• Reviews daily and monthly statistical reports on patient utilization of services and providers, on collection of fees from self-pay patients, and on no-show rates per provider
• Reviews bills generated by SRH when patients inquire in person or by telephone. Make adjustments on the bills, if necessary, and sends the information to the Billing Department. Answers questions about bills that patients may have
• Review on a daily basis the patient representatives' schedule and made the necessary change to make sure we have proper coverage
• Review and assigned on a daily basis a staff member the site medical bucket
• Complete on a daily basis money reconciliation, prepare bank deposit and deposit money at the bank assign to their site
• Template and block provider schedules as directed by Operations Manager/Health Center Director
• Perform monthly office supplies inventory and place orders/indicate ordering needs to Operations
• Manager/Health Center Director

Requirements:  

• Minimum Education Requirement: High School diploma/GED
• Minimum Work-Related Experience: 2-4 years
• Required Specialized Skills & Knowledge: Bilingual preferred (orally and written)

Job Type: Full-time

Pay: $ 21.00 - 24.00

About Sun River Health 

Sun River Health has a rich history of providing quality, affordable health care to communities in need. Founded in the early 1970s by four African American women in Peekskill, New York, the organization was established to address the lack of accessible health services in their community. With the help of a small federal grant, the first Sun River Health site opened its doors in 1975. Over the years, Sun River Health has grown into a comprehensive Federally Qualified Health Center (FQHC) system with over 45 locations, serving more than 250,000 patients across the Hudson Valley, New York City and Long Island. Our exceptional primary care practitioners, specialists and support staff are dedicated to delivering high-quality care to all individuals, regardless of their ability to pay. In December 2018, Sun River Health expanded its reach by merging with Brightpoint Health, an FQHC network offering integrated medical, behavioral and social support services in New York City. This merger allowed us to enhance our services and continue our mission under the unified name of Sun River Health. 

Our Culture 

At Sun River Health, we believe in fostering a culture of wellness, inclusivity and recognition. Our Workforce Wellness Program promotes staff wellness through ongoing challenges and activities, encouraging participation and rewarding engagement. We celebrate our staff's dedication and person-centered spiri