Director, Family Support Services

AT LIFENET HEALTH, YOU ARE THE ADVANTAGE

Every day, YOU help us to save lives, restore health, and bring hope to patients and families around the world. At LifeNet Health, we cultivate growth, innovation, and collaboration, where your contributions drive solutions that benefit humanity.

Together, we are united by a mission greater than ourselves, a purpose rooted in healing.

ABOUT THIS JOB

Location: Richmond, VA

Department: Family Support Services

Schedule: Monday-Friday, Full-Time, Weekends & On-Call as Needed

Clinical Status: Clinical Plus

HOW YOU’LL MAKE AN IMPACT

The Director of Family Support Services is focused on maximizing organ donation by providing education, support, and compassionate care to potential donor families. Responsible for overseeing and directing the family support services provided to families of potential organ donors. This includes planning, developing, and implementing strategies and programs to obtain donor authorization and provide emotional support during the donation process. Ensure staff are well-trained and equipped to effectively manage family interactions and support. Your work will have purpose every single day, contributing directly to life-changing outcomes.

WHAT YOU’LL DO

• Operations: Directs the daily operations of the departments, and effectively performs key management functions, including departmental planning, staffing, staff development and deployment of resources. Ensures that families receive timely and appropriate support, education, and guidance during the donation consent process. Works closely with hospital staff, physicians, and other OPO staff to ensure a smooth and effective donation process. Implements programs, policies, and procedures related to family support, including a smooth transition to Family Support Services. Ensures accurate and complete documentation of all interaction with families. Assesses training needs, partners with Clinical Education to develop training materials, and conducts ongoing training for Family Support Coordinators.
• People Leadership: Provides oversight to assigned team by supervising, guiding, and directing employees to be effective team members. Ensures that everyone is equipped with the right skills, tools, and talents necessary for executing their duties. Using the established people processes (performance, development, succession, and career) to ensure that their team’s level of performance and capabilities meet current and future standards.
• Strategic Planning: Develops, implements, and drives strategies to improve family support services and donation outcomes
• Continuous Process Improvement: Oversees process improvement to donation authorization process to maximize organ donation where applicable and in conjunction with industry standards and federal/state laws. Continuously evaluates Family Support Services programs and oversees process improvement to increase authorization rates. Participates in quality improvement initiatives to enhance family support services and donation rates.
• Data & Reporting: Oversees the collection of data related to family support, approaches, and authorizations to identify areas for improvement.

WHAT YOU’LL BRING

Minimum Requirements:

• Bachelor’s Degree – Social Work, Nursing, Healthcare, Business, Marketing, Education, Public Relations, or Healthcare
• Valid State Driver’s License
• TEN (10) years – Management experience with direct reports
• FIVE (5) years – Organ Procurement Organization (OPO), Transplant Center, and/or Healthcare industry experience

Preferred Experience/Skills/Certifications:

• Master’s Degree – Social Work, Nursing, Healthcare, Business, Marketing, Education, Public Relations, or Healthcare
• Cer