Manager, Risk Management: Card Risk Customer Services Strategy & Controls

Manager, Risk Management: Card Risk Customer Services Strategy & Controls

Do you like working in the spotlight? Are you ready to work on the front line of a top 10 Bank? Can you build relationships and also develop and implement innovative solutions? As a Risk Manager at Capital One you’ll be responsible for working with business partners to identify and mitigate potential risks to Capital One. Risk Managers at Capital One are the front line of defense to ensure our Company remains stable and profitable.

Risk managers are trusted partners who work side by side with the business to identify potential risks in an open, collaborative environment where new ideas and solutions are both welcomed and rewarded. Risk Managers lead, advise and innovate on top transformational initiatives across the businesses in the first line of defense and are responsible for working with business partners to identify and mitigate potential risks to Capital One. In this role, you will collaborate on cutting edge risk solutions and develop supporting presentations that transform complex analysis and concepts into compelling executive level narratives.

 

Responsibilities: 

 

• Deliver high impact executive level presentations and communicate effectively to drive alignment and investment

• Distill complex analysis into strategic, decision driving insights and recommendations that withstand scrutiny and inspire confidence at the highest levels

• Balance analytical rigor with visually striking and persuasive presentations that resonate with senior leadership 

• Synthesize data and reporting; perform analysis and bring valuable proactive business insights through evaluation of data provided by team analysts

• Lead and strategically advise on risk reviews, audits, and exams, and risk mitigation activities.

• Lead change management for new intent in alignment with Enterprise standards. 

• Effectively collaborate with and challenge business partners, 2nd line functions and 3rd line of defense

• Drive and deliver results and improvements in line with the business’ well managed and risk agendas

• Stay current on the changing regulatory environment and understand the impacts to the businesses  

• Act as a thought leader in providing guidance to businesses and supporting functions in implementing risk management practices 

• Identify broader needs and lead problem solving using risk forums to influence change and continuous improvement of risk management practices

 

What we are looking for in an ideal teammate: 

• You are a visual storyteller who designs content that is crisp, logically structured, and strategically impactful

• You develop high impact content that shapes conversations, anticipates stakeholder perspectives, and leads to decisive outcomes  

• You effectively translate data and strategy into influential and action oriented narratives tailored for senior level audiences 

• You are a critical thinker who seeks to understand the business, its processes and platforms, risks and control environment.

• You create energy and an environment that fosters trust, collaboration, and belonging.

• You possess a relentless focus on quality and timeliness.

• You adapt to change, embrace bold ideas, and are intellectually curious. You like to ask questions, test assumptions, and challenge conventional thinking.

• You develop influential relationships based upon shared risk objectives.

• You do the right thing and lead by example. You have a passion for coaching and investing in the betterment of the team. 

 

Basic Qualifications: 

 

• High School Diploma, GED or equivalent certification

• At least 4 years of Compliance, Legal, Audit,  or first or second line Risk Management experience 

• At least 3 years of Project or Process Management experience

• At least 3 years of experience supporting, partnering and interacting with internal business 

• At least 2 years of experience creating and delivering presentations to senior audiences

 

Preferred Qualifications:

• ​Bachelor’s Degree 

• 5+ years of Project Management experience lead