Extra Help - Medical Office Associate - Mile Square Health Center - Englewood Clinic

Extra Help - Medical Office Associate - Mile Square Health Center - Englewood Clinic

This Position is temporary and limited to 900 hours.

Hiring Department: Mile Square Health Center - Englewood Clinic

Location:  Chicago, IL USA

Requisition ID: 1041724

Hours per Week:  30

# of Positions: 1

Workplace Type:  On-Site  

Posting Close Date: Saturday, June 27, 2026

Salary: The rate of pay for this position is $27.94 per hour.

About the University of Illinois Hospital & Health Sciences System (UI Health)

The University of Illinois Hospital & Health Sciences System (UI Health) provides comprehensive care, education, and research to the people of Illinois and beyond. A part of the University of Illinois Chicago (UIC), UI Health comprises a clinical enterprise that includes a Joint Commission-accredited tertiary care hospital and outpatient clinics, and the Mile Square Health Center network of federally qualified health centers. It also includes the seven UIC health science colleges: the College of Applied Health Sciences; the College of Dentistry; the School of Public Health; the Jane Addams College of Social Work; and the Colleges of Medicine, Pharmacy, and Nursing, including regional campuses in Peoria, Quad Cities, Rockford, Springfield, and Urbana. UI Health is dedicated to the pursuit of health equity. Learn more: https://hospital.uillinois.edu/about-ui-health

This position is not eligible for benefits.

Position Summary

This position's primary function is ambulatory receptionist duties for all staff, patients and visitors for multidisciplinary locations. The position includes general reception duties, scheduling, patient registration, monitoring patient flow, and general department duties identified by assigned site to maintain a clean and safe environment.

Duties & Responsibilities

• Manage patient flow by registering or notifying visits in the Patient Access Management System, marking patient arrivals in the Epic scheduling system, and monitoring patient wait times.
• Review insurance eligibility confirms insurance is active and the appropriate insurance plan is selected in Epic Patient Access Management (PAM).
• Monitors and responds to E-Care Next worklist daily, resolves eligibility discrepancies, provides update to Epic Patient Access Management (PAM).
• Schedules patients using Epic Scheduling System and registers patients using PAM. Includes patient reminder phone calls and follow-up on missed appointments as assigned.
• Educate and inform patients of UI Health patient portal, registers and/or assist patient with patient portal registration.
• Contacts insurance companies and case managers to obtain authorization for treatment and provides necessary documentation to complete the process as it relates to medical coverage for scheduled services.
• Provide financial counseling services, including, but not limited to grant funded application assistance, conduct fee assessments and sliding fee scale determinations as appropriate and necessary. Informs new patients of institutional and/or unit billing/payment/insurance procedures and guidelines.
• Communicate the cost of services and billing policies to patients; collect co-pays, deductibles, and fee assessments from patients as appropriate and documents/scans/populate collected fees in appropriate software at time of service. Enter charges for services rendered within the prescribed time.
• Prepares daily receipt log and cash reconciliation sheet at the end of each day; closes out cash register, credit card, and/or other payment receiving systems.
• Monitors work completed and alerts superiors to problems that may occur; provides input to supervisors and/or administration regarding the needed changes in reception area; may assist in the training of individuals at the lower level of this series or other clerical staff.
• Manage initial call intake for MSHC; route calls and messages to appropriate individuals/departments. Respond to complex inquiries from clients in order to provide or clarify information on departmental services, policies, and