Enterprise Engineer Intermediate

Hennepin Healthcare is an integrated system of care that includes HCMC, a nationally recognized Level I Adult Trauma Center and Level I Pediatric Trauma Center and acute care hospital, as well as a clinic system with primary care clinics located in Minneapolis and across Hennepin County. The comprehensive healthcare system includes a 473-bed academic medical center, a large outpatient Clinic & Specialty Center, and a network of clinics in the North Loop, Whittier, and East Lake Street neighborhoods of Minneapolis, and in the suburban communities of Brooklyn Park, Golden Valley, Richfield, and St. Anthony Village. Hennepin Healthcare has a large psychiatric program, home care, and operates a research institute, philanthropic foundation, and Hennepin EMS. The system is operated by Hennepin Healthcare System, Inc., a subsidiary corporation of Hennepin County.  

Equal Employment Opportunities: We believe equity is essential for optimal health outcomes and are committed to achieve optimal health for all by actively eliminating barriers due to racism, poverty, gender identity, and other determinants of health. We are committed to equitable care and working in an environment that celebrates, promotes, and protects diversity, equity, inclusion, and belonging. We are committed to bringing in individuals with new cultural perspectives to assist in creating a more equitable healthcare organization.

SUMMARY

We are currently seeking an Enterprise Engineer Intermediate to join our team. This fulltime role will work days.  This position will primarily work remotely - seeking local candidates for on site system upgrades

Purpose of this position: Under general supervision, provide exceptional support for HCMC applications throughout the systems life cycle and serve as a liaison with operational owners / customers.

RESPONSIBILITIES:

• Manage complete lifecycle for medium/large supported applications including implementations, maintenance, upgrades, and retirements
• Find and analyze various error logs (Windows/App/IIS/Firewall/etc.)
• Understand basic security best practice activities including Firewall rules on servers/workstations, password and credential management, TLS, and SSL
• Evaluate and modify configuration components (.ini/xml files)
• Learn all IS&T tools (ServiceNow, Outlook, etc.)
• Translate technical terminology and concepts to non-technical team members. Create documentation appropriate to the audience
• Provide first/2nd tier support and troubleshooting for functional/analytical/technical support tickets
• Work in a team-oriented and collaborative environment
• Review proprietary interface engine messages
• Understand basic HL7 message formatting and message evaluation (ADT/Orders/Results)
• Maintain and support Citrix published applications
• Provide regular and/or off hour on call support as scheduled
• Perform other duties as assigned

QUALIFICATIONS

Minimum Qualifications:

• Associates of Arts (AA) or Bachelor’s degree
• 3 years of relevant experience

-OR-

• An approved equivalent combination of education and experience

Preferred Qualifications: