Senior Analyst, Customer Success
JD PowerAbout the role
Job Description:
Title: Senior Analyst, Customer Service (P3)
Location: Remote – Costa Mesa, CA OR Nashville, TN
Reports to: Manager Director, Customer Service
Vacancy: New vacancy
The Role:
As a Senior Analyst in the OEM Customer Success organization, you will act as a data analyst lead and trusted advisor for one of our clients. You will serve as a subject matter expert on automotive sales, pricing, incentives, and residual values to drive client satisfaction and retention. This role is part of an accelerated development program designed to create future world-class automotive analysts, offering opportunities to consult with industry leaders and support decisions impacting millions of dollars in OEM profitability.
This role will be heavily relied upon to enable business development growth through the creation of effective case studies highlighting the value that J.D. Power’s data and services deliver.
The Impact You Will Have in This Role:
This role offers significant exposure to all levels at our OEM clients, from working level to the C-Suite. As a key part of a high-performing and collaborative team, you will have control over your career growth with mentorship from leadership. You will be positioned to become a future leader within J.D. Power while helping shape the future of automotive analytics.
What You’ll Be Doing in This Role:
Data Analysis & Insights: Leverage intellectual curiosity and cutting-edge BI tools (i.e. Tableau, PowerBI, ThoughtSpot) to analyze industry trends and deliver impactful insights. Use significant Excel experience for data manipulation and repeatable analysis.
Client Management: Serve as the customer success analyst for our key clients, build trusted advisor relationships and ensure they can leverage J.D. Power's data to gain high-value insights. Proactively identify solutions to support the sales and business development organization.
Subject Matter Expertise: Generate in-depth analysis explaining changes in the U.S. automotive retail industry, acting as the subject matter expert on sales volume, pricing, incentives, and residual values.
Communication & Influence: Lead discussions with J.D. Power users at OEMs. Create effective case studies, thought leadership articles, and compelling presentations to highlight the value of J.D. Power’s data and services.
Qualifications of this Role:
2-5 years of experience in automotive retail sales or reporting roles, consulting, corporate strategy, finance, or analytics.
Automotive industry experience in finance, analytics, corporate s
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