Sr. Manager, Social Media and Community

The Opportunity

Seamless.AI is seeking an experienced Sr. Manager, Social Media and Community to engage our users/customers, employees, and large social media following while building community in the channels where they spend their time. This person will cultivate deep engagement with our target audiences across all social media channels and B2b SaaS Communities while creating customer advisory groups (CABs) to help further our mission to positively impact 1B+ People. 

This role reports directly to the VP of Marketing and will partner closely with cross-functional internal teams.

Responsibilities:

Social Media:

• Develop Engaging Content: Produce engaging social media content (i.e. posts, videos, carousels, graphics, new formaters, etc) to broaden our reach across all target
  audiences across social media platforms (Linkedin, META, TikTok, X, YouTube, etc)
• Social Media Calendar and Strategy: Promote upcoming product launches and company related announcements, collaborate with internal and external stakeholders, and align with the culture committee on special days of recognition
• Social Media Listening: Continuously track and analyze insights on public sentiment, trends, and customer feedback. Identify and respond to industry mentions, key topic mentions, competitor mentions, partners and influential conversations related to the company, brand or industry.
• Social Media Engagement: Proactively engage with audiences by responding to posts, comments, messages, and mentions in a timely and appropriate manner. Craft responses that align with the brand's voice and strategy, and escalate critical issues to relevant teams for further action.
• Act as the “voice” of Seamless: Across all social media platforms- i.e. monitoring reactions, responding to comments, answering messages, etc. 
• Analytics and Reporting: Track and analyze the performance of social media campaigns, and adjust strategies based on findings.
• Collaboration: Work closely with the marketing team and other departments to ensure a cohesive brand message and strategy.

Community: 

• Brand Advocacy: Promote our brand values, products, and services within our community of customers, employees and raving fans.
• Community Engagement: Actively engage with our community members on social media platforms, forums, and other digital spaces. Respond to comments, messages, and posts in a timely and professional manner
• Customer Advisory Board: Create our first Customer Advisory Board (CAB) and future community groups 
• Event Management: Create Monthly/Quarterly Virtual and In-Person Events - Webinars, Customer Interviews 
• President’s Club: Own and Drive President’s Club Engagement (customers who’ve earned 6,7,8 Figures+ with Seamless.AI) 
• Employee Engagement: Partner with internal employees to drive more engagement on LinkedIn 
• Feedback Collection: Gather community feedback on products and services, and relay this information to relevant teams for improvements. Monitor and report on community engagement metrics and KPIs, using data to inform future strategies.

Skillset:

• Creative, engaging, and a self-starter 
• Experience managing and engaging with large social media accounts 
• Experience Managing or creating a customer advisory board (CAB)
• Success in building a loyal following in user groups, LinkedIn, and sales communities 
• Passion for social media - you’ve stayed continuously up to date on any trends and best practices within the space 
• A clear understanding of how to take a data-driven approach and measure the results of all your efforts 
• Strong written and verbal communication skills and ability to produce clear and compelling messaging across all social media channels 
• Ability to work with minimal supervision to take ownership and execute on projects assigned 

Education and Requirements:

• Bachelor's Degree or equivalent work experience 
• A minimum of 5-8 years of professional experience dedicated to social media marketing, preferably in a B2B tech/start-up environment.
• Experience with building/creating user groups, and engaging customers to tell their stories through social media 
• Proven results of building a LinkedIn Following to over 100k+ Followers 

 

 

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