Director, Business Controls

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JOB PURPOSE

The Director, Business Controls will support the Office of the Chief Administrative Officer (CAO) strategy through partnership with first line of defense teams to enable effective risk management across CAO activities.  In support of the CAO mandate, the Director, Business Controls will assist with development, design and enhancement of internal controls, tracking and opining on remediation of deficiencies and risk issues, reporting incidents, facilitating risk reporting, designing risk training, managing centralized standards and procedures, and other risk management activities designed to identify and mitigate risks.  The role is an individual contributor role within the first line of defense.

As the Director, Business Controls, the role will advise stakeholders on policy updates, will support procedure inventory and maintenance, audit/exam support, exception tracking and reporting for activities covered by the Office of the CAO, including Project Management, Strategic Initiatives, Frontline Tools & Enablement, Communications, Centralized Governance & Controls, and Change Advisory.

KEY ACCOUNTABILITIES

Key accountabilities include: promoting sustainable controls deployed by the Office of the CAO, influencing business governance & control strategies, and promoting senior management risk awareness and knowledge through monitoring and reporting. In this capacity, the role supports the Head of US Governance and Controls with the following core accountabilities:

• Contribute to the identification, documentation and maintenance of key and non-key controls owned/executed by the Office of the CAO;

• Lead risk assessment efforts (e.g., Risk and Control Self Assessment and Regulatory Compliance Risk Assessment) to identify and measure applicable regulatory and operational risks, which further drive the need for controls;

• Collaborate with management to understand activities executed across each business, document process and recommend enhancements designed to promote sound risk management;

• Review changes and promote adherence to applicable policies, standards and guidelines issued by Independent Risk Management and Control Groups;

• Escalate and report data, fraud, and privacy incidents and work, work with management to document root cause analysis, and coordination remediation, where applicable;

• Design and deliver risk reporting to enable leadership team to assess and effectively manage risks unique to each activity;

• Manage quarterly attestation cycle to facilitate timely and accurate execution, in conformance with applicable requirements; 

• Work with management to develop remediation action plans d