Head of Technical Strategy & Operations

Snap Inc is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The Company’s three core products are Snapchat, a visual messaging app that enhances your relationships with friends, family, and the world; Lens Studio, an augmented reality platform that powers AR across Snapchat and other services; and its AR glasses, Spectacles.

About the Role

In this leadership role, you will be accountable to ensure that our engineering teams are executing efficiently on our core priorities and business outcomes. You will drive the discipline behind planning, execution and operations as well as drive select high-impact technical projects and programs working with the leadership team. Reporting directly to CIO, you will act as the connective tissue to ensure our engineering organizations (across platform, product, information security and research) are aligned on our execution mechanisms and strategy as well as ensure we are making progress on cross-cutting priorities such as ML, infrastructure costs, reliability, performance and technical debt - critical initiatives that span organizational boundaries.

This essential leadership role demands a strategic, technically fluent operator who creates alignment and accountability across critical priorities that span multiple teams and functional domains.

Key Responsibilities

• Lead and drive business critical, cross-functional special projects from inception through execution to measurable outcomes. Examples include: ML platform advancements, driving down infrastructure costs and improving gross margins, AI adoption for planning process across orgs, and build scalable solutions for roadmapping.

• Partner deeply with engineering and product leadership to optimize operational efficiency, embed cost-conscious decision-making, and elevate platform reliability.

• Design, manage, and elevate operating rhythms: annual planning, quarterly OKRs, reviews, resource allocations, and cross-functional syncs.

• Own execution frameworks (processes, playbooks, tools) that ensure consistent, scalable project delivery across engineering, product, infosec and research teams.

• Build artifacts—tools, dashboards, and programs—that influence decisions and surface program status, risks, and opportunities clearly on our core priorities such as investments in ML advancements and horizontal programs across engineering.

• Serve as a trusted advisor and engineering lead, bridging gaps and aligning stakeholders across XFN layers.

Minimum Qualifications

• Bachelor's Degree in a scientific or technical field or equivalent years of experience

• 5+ years of experience in Technical Program Management

• A proven track record of leading large-scale, ambiguous programs across distributed teams in fast-paced, cross-functional environments, especially in the areas of improving platform reliability, operational stability and performance of production systems

• Experience with data visualization tools (e.g. Grafana, Looker, Tableau) building dashboards, source control (e.g. GitHub), ticket management (e.g. JIRA).

• Experience working directly with engineers and contributing to technical design, architectural trade-offs, and roadmap planning.

• 2+ years of experience with technical leadership or acting as the domain-expert to a technical organization

• Strong technical fluency—enough to deeply engage with engineering, product, info‑sec, and finance orgs and translate complex concepts into strategic clarity.

• Proven impact launching operational discipline at the scale of engineering organizations, emphasizing process, cost optimization, and cross-functional alignment.

• Data-driven decision-making instincts paired with polished executive communication—clear, persuasive, and concise across written and presentation mediums and ability to influence without authority.  

• Collaborative, diploma