Agent, Guest Services (non- CDL)

Department: Guest Services

Employment Type: Seasonal - Full Time

Location: Kenai Princess Wilderness Lodge

Description

Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation.

We are a collaboration of Holland America Line and Princess Cruises, innovators in Alaska tourism and advocates for the environment. Our team supports a combined fleet of ships sailing to Alaska each summer, lodges and hotels, motor coaches, and domed rail cars for the best Alaska experience available. Our guests experience both comfort and adventure that is truly unmatched.

Responsibilities

• Performs a variety of moderately difficult customer service tasks. 
• Routinely applies knowledge of Company products, services, and policies to provide excellent customer service and generate maximum sales. 
• Assists customers, employees, and management and responds to queries. 
• Supports housekeeping and laundry as directed. 

Requirements

• Must pass a pre-employment background check. 
• Minimum age of 18 years required to reside in company housing, where available.
• Participates in HAP’s sustainability program, aka “Sustain Alaska & the Yukon”, and efforts by actively recycling (where available), reducing waste, and educating guests about our commitment to the environment. 
• Participate in HAP’s safety culture to ensure a safe workplace for all team members and a safe vacation experience for all guests.
• Dedicated to delivering excellent customer service to all guests, coworkers, and vendors.
• Dedicated commitment to a diverse, equitable and inclusive work environment.
• Must be eligible to work in the United States. Holland America-Princess is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-2B status).

Knowledge, Skills, & Abilities: 

• Ability to organize and prioritize work, maintain attention to time constraints, while working in a team or group environment. 
• Ability to work in a fast-paced environment with multiple tasks and external influences. 
• Ability to work independently with minimal supervision while achieving daily goals. 
• Ability to support and comply with company policies, procedures and guidelines including support and comply with company health and safety standards. 
• Ability to stand/walk/work on feet for minimum of 8 hours per day.

Benefits

• Travel - FREE CRUISE AFTER YOUR FIRST SEASON!
• Reward for Referral Program
• Experience – Of a lifetime!  
• Rewards & Incentives 
• Community Service 
• Employee Activities 
• Professional Growth 

HAP Alaska Yukon is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status.