Solution Success Architect, Sales and Service

Requisition ID  

16936

Country   United States of America Location type   Remote About us  

Korn Ferry is a global organizational consulting firm. We help clients synchronize strategy and talent to drive superior performance. Korn Ferry works with organizations to design their structures, roles, and responsibilities. We help them hire the right people to bring their strategy to life. And we advise them on how to reward, develop, and motivate their people. Our 10,000 colleagues serve clients in more than 50 countries.

Korn Ferry Digital is a scaled product business unit within Korn Ferry that develops and sells our suite of talent products and HR technology, supporting clients across six solution areas:

• Organizational Strategy
• Assessment and Succession
• Talent Acquisition
• Leadership and Professional Development
• Sales and Service
• Total Rewards

Our comprehensive talent suite leverages a combination of proprietary talent IP, talent data, analytics and insights to help customers understand their workforce and existing talent gaps, and deliver targeted talent interventions at scale using HR technology.

Job description  

Within the sales & service solution, Korn Ferry Digital offers Korn Ferry Sell, a market leading CRM-embedded application that leverages sales methodology to support clients with real-time training and coaching with their sales opportunities. Much of Korn Ferry Digital growth is driven by continued adoption, renewal, and expansion of KF Sell along with complementary coaching & talent offerings to support the effectiveness of the clients’ commercial teams.

OPPORTUNITY TO ENHANCE YOUR CAREER - It’s about exceeding your potential.

As a Solution Success Architect (SSA), Sales & Service, NA, your primary focus is to support new business opportunities with deep domain expertise and commercial guidance on our most complex and important pursuits.  You will do this across large engagements in the Marquee, Regional, and SMB customer segments. 

You will have proven experience in enterprise solutions, engagement sales support, delivery management and have the ability to understand or learn the breadth of what Korn Ferry can offer a client across the full enterprise.  You will be able to work with a team of experts across Korn Ferry Digital and all Korn Ferry channels, coaching the right team of experts to position and sell the KF Sell Platform.

For more information on KF Digital solutions, please visit: https://www.kornferry.com/capabilities/intelligence-cloud-hr-platform

 
KEY RESPONSIBILITIES

• Partner with sales team through active solutioning, client-facing technical demonstrations, technical discussions, integration roadmapping, and value positioning
• Support sales team in defining clients’ underlying business needs, success criteria, and key performance indicators
• Lead the hand-off of key client circumstances, objectives, and expectations to post-sale support and delivery, ensuring delivery of the KF solutions solve for clients’ identified needs
• Support large-scale renewals by partnering with Sales, Client Success, and Delivery in demonstrating ROI and roadmap for clients’ ongoing usage
• Develop and leverage deep domain expertise regarding CRM (Salesforce or Microsoft Dynamics) utilization and integration, sales methodology, sales skills, and the relative import or use case of generative AI
• Provide active input to the customer-specific product roadmap commitments and represent the customer needs with our Solution and Product Development organizations

PROFESSIONAL EXPERIENCE/QUALIFICATIONS

• 10+ years relevant work experience in either a top tier professional services firm that specializes in enterprise engagements across strategic customers and/or a high-tech firm that has a professional services organization focused on client success and adoption.
• Experience as an individual contributor developing and delivering client-facing pitches or demonstrations.
• Depth of subject matter expertise in learning, leadership, and talent management.
• Proven experience in value realization, ROI calculations, and link business needs to explicit success metrics.