Senior Solutions Engineer - Southern Region

 

About us

At Auctane, we are united by a passion to help sellers — wherever they are, however they operate — fulfill the promises they make to consumers. The Auctane mission is to fuel commerce through exceptional delivery. We make it possible for businesses to meet the ever rising expectations of their customers, and we make the world smaller and more accessible to consumers everywhere. Auctane brands enable hundreds of thousands of merchants to annually deliver billions of products — over $200 billion worth — to customers around the globe. And Auctane is just getting started.

Auctane is a team of shipping and software experts with a passion for helping merchants move their ideas, dreams and innovations around the globe. The Auctane family includes ShipStation, ShipWorks, ShipEngine, ShippingEasy, Stamps, Endicia, Metapack, Shipsi, GlobalPost, and Packlink. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart.

Our values

About the role

An Auctane Senior Solutions Engineer is a highly experienced logistics, operational, and technical sales professional who works with clients on-site to identify their needs and develop customized business solutions using Auctane's products and services with a strong understanding of the small parcel shipping industry. They are a team leader and work closely with the sales team to understand the client's business, logistics, and IT environment, and then design and present solutions that meet those needs. An Auctane Senior Solutions Engineer also plays a key role in the pre-sales and implementation process, providing operational and technical support to the sales team and answering any operational and technical questions clients may have.

Location

• This is a remote position based in the southern region of the U.S. 

Travel Requirements

• Up to 50%.
• Up to 75% spent in the field.

About the team

The Solutions Sales team is growing a highly qualified team of Account Executives that drive both new customer and existing client growth within an assigned territory. The team helps leading ecommerce sellers and shippers fulfill their products using the most efficient and economical path. The role requires the sales representative to be an industry expert in the areas of technology solutions and carrier services. The role partners with Solutions Engineers, Customer Success, and Business Services teams to successfully manage all client needs and implement unique solutions for customers.

What will you be doing?

Solutions Engineers play a vital role in the success of any logistics and technology company. They are the bridge between the sales teams and product teams, and they are responsible for ensuring that clients have the best possible experience with the company's products and services. Auctane has many solutions directly tied to its products and services and many more tied to their partners. An Auctane Sales Engineer is the subject matter expert understanding these solutions and the monetization impact to Auctane and the client.

An Auctane Senior Solutions Engineer is a person who:

1. Understands the company’s portfolio of products and solutions at an expert level and, while in conversations with clients and Auctane sales representatives, can identify how their products can solve the technological, customer service, logistical operations, and shipping problems faced by the clients.
2. Provides honest guidance to the client and bridges business needs with technical, operational, and carrier implementation.
3. Helps address not only technical but also financial and logistical challenges faced by the client by providing a cost-benefit analysis.
4. Builds the bond of trust between the client and Auctane as the subject matter expert.
5. An Auctane Senior Solution Engineer will also have quotas to meet tied to the success of the sales team, but with an understanding to make sure the proper solution promised to the client will work to achieve the objectives and challenges they brought.
6. Auctane Senior Solutions Engineers are trusted advisors. They understand Auctane products and solutions, different technologies, carriers, and solutions in the industry, and they understand operational problems related to logistics/shipping/technical on the client’s side. Senior Solutions Engineers develop expertise in the competitive landscape to differentiate.
7. Auctane Solutions Engineers are there to analyze data brought by the client and put together one or multiple solutions based on solid business practices. Solutions will weigh the benefits for both the client and Auctane with optimal margins while still meeting/exceeding the client’s needs.
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