About BFF

We're a membership-based functional medicine and aesthetics clinic focused on proactive health and an exceptional patient experience. We're a young, growing practice—high standards, warm vibe, and room to grow with us.

The Role

We're seeking a confident, adaptable, quick-learning Medical Receptionist to own the front-of-house. This isn't a sit-and-answer-phones role—you'll orchestrate clinic flow, communicate clearly under pressure, and help patients understand our membership model and services. As the first face of BFF, you set the tone for every patient's journey toward better health.

What You'll Own

Front-of-House LeadershipGreet, register, and guide patients with warmth and professionalism. Manage lobby flow and room turns to keep providers on schedule and patients comfortable.

Patient ExperiencePut people at ease while explaining membership benefits, processes, and procedures with clarity and confidence. You're not just checking people in—you're their guide and advocate.

Scheduling & CoordinationBook and confirm appointments, coordinate follow-up visits and treatment series, and proactively reduce no-shows through thoughtful communication.

Communication HubHandle calls, texts, and emails promptly with polish and compassion. Know when to solve, when to escalate, and how to make every interaction feel personal.

Detail-Driven AdministrationComplete accurate intake forms, consents, payments, and chart documentation. Track tasks to completion—no dropped balls, no loose ends.

Operational ExcellenceExecute opening and closing routines, maintain daily checklists, and ensure the lobby and retail areas always reflect our brand standards.

Patient EducationConfidently discuss our services and what makes us different. Reinforce care plans and help patients understand their next steps.

Privacy ChampionUphold HIPAA compliance and protect patient confidentiality at all times.

You'll Thrive Here If You Are

Confident & ComposedYou lead conversations, de-escalate stress, and stay calm when the schedule gets tight and the lobby is full.

An Exceptional CommunicatorClear verbal skills, active listening, professional vocabulary, and excellent phone presence. You know how to read a room and adapt your approach.

A Fast LearnerYou pick up new systems, protocols, and clinical language quickly. You ask smart questions and don't need to be told things twice.

Detail-ObsessedYou follow through, close loops, and catch small errors before they become big problems. "Good enough" isn't in your vocabulary.

A Patient-First TeammateReliable, accountable, and collaborative. Providers and staff know they can count on you.

Wellness-OrientedYou have genuine enthusiasm for functional medicine and aesthetics—you believe in what we do.

What We're Looking For

• Front desk, concierge, or medical receptionist experience highly preferred (med spa or clinic a plus)
• Proven success in fast-paced, high-touch environments
• Tech-comfortable: scheduling/EMR systems, online forms, digital payments, texting platforms
• Strong written skills and impeccable phone etiquette
• HIPAA awareness; CPR/BLS preferred or willing to obtain
• Bilingual (English/Spanish) is a strong plus
• Availability for Saturday shifts

What Growth Looks Like Here

Skill DevelopmentComprehensive training on our membership program, clinical language, patient experience standards, and functional medicine fundamentals.

Expanded ScopeAs you master the role, opportunities to take on coordinator responsibilities: patient events, review management, inventory tracking, new team member onboarding.

Career PathingAs the clinic grows, potential to advance into lead receptionist or front-office supervisor roles based on performance and initiative.

What Success Looks Like

First 30 Days: Master our systems, patient flow, and membership model60 Days: Independently manage the full patient experience cycle90 Days: Identify and implement your first process improvement

Why This Matters

In functional medicine, the patient experience is the treatment. Your attention to detail, warmth, and communication directly influence health outcomes, patient retention, and our reputation. You're not supporting the clinic—you're essential to its success.

Ready to lead from the front desk? Apply now with your resume and a brief note about why you'd thrive in this role.