Administrator Customer Excellence

At Clarios, we are producing the world’s best batteries, essential for the evolving future of transportation. Our advanced, low-voltage batteries and smart solutions power nearly every type of vehicle and are found in 1 of 3 cars on the road today. Ready to direct your talent and coordination expertise towards shaping the future of our global standards at Clarios? Then take on the challenge and become part of our Customer Excellence team!

Power your future with Clarios and explore the possibilities with us.

As Administrator Customer Excellence (m/f/d), you will realize customer satisfaction through ensuring intensive relationship and communication to them. You will coordinate integrated service from order entry to on time delivery and order fulfillment and support projects with the aim to improve Customer Excellence related processes and costs.

The position will be based in our Clarios EMEA office in Brescia, Italy.

What you will do

As Administrator Customer Excellence (m/f/d), your responsibilities will include:

• Administer and control customer’s consignment stock

• Responsibility for order management under customer or sales department request

• Monitor and post customer orders received via EDI, TecCom and others, following agreed customers’ rules, agreements and special agreed requirements

• Initiate the delivery note creation, where needed, to assure the customer on-time delivery

• Delivery management, which includes assurance of on-time delivery of batteries, analyzing the inventory and incoming deliveries to allocate the goods to each delivery note

• Support for all customers’ logistics requests

• Receive, distribute and manage customers’ claims

• Controlling, managing and ordering materials, packaging and other decoration materials following purchasing department processes

• Support improvement and costs saving projects

• Archiving documents and maintain them properly (RIM)

What makes you a good fit

• Completed apprenticeship, secondary education second stage or similar degree in logistics, sales or administration

• First work experience in Sales, Production or Logistics, preferred within an international environment

• Strong analytical skills and ability to handle high volumes in a challenging environment

• Proficient communication skills and the ability to build strong working relationship on various levels and stakeholders in an international environment

• Advanced proficiency in working with SAP, Microsoft Office package, shared Drives and clouding

• Fluency in English and Italian, both in written and spoken

What we offer you

As a technology leader with strong brand (i.e. VARTA® and OPTIMA®), Clarios notably lives on the creativity, capability and satisfaction of its employees. Therefore, we offer people with drive and power many good reasons to join us:

• Working in an international environment

• Strong commitment to integrity, values, social engagement, and sustainability

• AD&D Insurance

• Meal vouchers

• Flexible and trust-based working hours

• Mobile work policy

• Internal Learning Academy and LinkedIn Learning

You want to learn more about the position and our EMEA region? Check out our regional page and get in touch with our recruiting team.

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In Clarios produciamo le migliori batterie al mondo, essenziali per il futuro in continua evoluzione della mobilità. Le nostre batterie avanzate a bassa tensione e le soluzioni intelligenti alimentano quasi ogni tipo di veicolo e si trovano in 1 auto su 3 oggi in circolazione. Sei pronto/a a mettere a frutto il tuo talento e le tue competenze organizzative per contribuire allo sviluppo degli standard globali di Clarios? Allora accetta la sfida ed entra a far parte del nostro team Customer Excellence!

Dai energia al tuo futuro con Clarios ed esplora le opportunità insieme a noi.

In qualità di Administrator Customer Excellence, contribuirai alla soddisfazione del cliente garantendo relazioni e comunicazioni costanti ed efficaci. Coordinerai un servizio integrato, dall’inserimento ordini alla consegna puntuale e all’evasione degli ordini, supportando inoltre progetti finalizzati al mi