Program Manager, CSS

JOB DESCRIPTION

Summary/Objective:

At Dimock we heal and uplift individuals, families and communities. Our vision is to redefine the model of a healthy community by creating equitable access to comprehensive health care and education.

We are doing this every day by creating a healthy community, equitable access to comprehensive health care and providing education to the families we serve. Our culture is a culture of commitment with every patient, family and employee!

Under the supervision of the Program Director, the Program Manager is responsible for overseeing the daily operations of a residential addiction treatment and community support program. You are required to have demonstrated experience in staff supervision, program coordination, and creating a safe, recovery-focused environment. Strong leadership, problem-solving, and communication skills are essential, especially in high-stress situations. Experience managing residential settings, supporting multidisciplinary teams, and upholding program structure is preferred. Familiarity with basic computer programs and documentation systems is also important for success in this role.

Program Manager Essential Job Tasks (ATS and CSS)

• Assures safety and support to all residents
• Communicates effectively and maintains professional/ethical boundaries
• Problem solve during high stress situations
• Maintain a physical, mental, and spiritually safe environment and workplace culture
• Recognizes the importance of individual and cultural differences that influence behavior and thought processes
• Be a part of a rotating on-call to support addiction service programs
• Supervise and support Unit Coordinator, BHS staff, and residents
• Facilitate a weekly community meeting with the residents that outlines program expectations and provides an opportunity for residents to give feedback
• Attend to the overall operation and management of the living environment (including food and supply stock, building and technology maintenance, etc.)
• Oversee and ensure that the program expectations are being upheld by all staff
• Ensure that the unit is clean, organized, and safe
• Works with leadership team and supervisor to develop and support programming
• Other duties as assigned

Competencies

• Exhibits professional demeanor in tone of voice, appearance, and movement
• Maintains a high standard of confidentiality and professional ethics and boundaries
• Demonstrates serious effort to improve job performance
• Projects a positive attitude in professional and personal interactions in the work environment
• Uses effective verbal and writing communication skills
• Collaborate with other disciplines (nursing, case management, providers, clinicians) demonstrating respect and curtesy
• Maintain professional boundaries in stressful situation
• Able to assess problems and effectively and appropriately problem solve keeping safety and recovery in mind
• In-depth knowledge and understanding of addiction and recovery and how it intersects with other areas of life
• Hold staff accountable for program structure and related job tasks

Work Environment

This job