Customer Service Rep

National Metalwares is looking for a Customer Service Representative that is eager to learn and grow in this fast-paced environment. We strive to build strong relationships with our customers by providing a high level of service, value-add opportunities, and professionalism in all interactions, allowing us to become a valued member of their supply chain and production teams. This position will report to the Inside Sales Manager.

 

Primary Duties & Responsibilities 

• Correspond with customers via telephone, e-mail, etc.
• Following standard operating procedures, respond to inquiries, place orders and provide order updates.
• Track orders through delivery; update manufacturing/shipping team and customers as needed.
• Work with Operations, Engineering and Sales to provide resolutions to customer problems; escalate customer issues when appropriate.
• Maintain a proficient knowledge of all company products and services.
• Accurately enter and maintain all orders and customer data in company order entry systems.

 

Position Requirements

• High School diploma required
• 2-7 years' experience in customer service position; manufacturing preferred
• Strong communication (Verbal and written) and interpersonal skills
• Strong attention to detail and ability to manage multiple projects in a timely manner 

 

 

Diversity & Inclusion Statement

National Metalwares and its Affiliates is an equal opportunity employer committed to a diverse and inclusive workforce.