Global Head of Facilities Management

Organization Description

Real Estate Services (RES) supports Citi’s business and their real estate requirements by providing a safe, efficient, and flexible work environment and plays an integral role in reducing Citi’s environmental impact and adopting sustainable building practices. We support Citi’s global footprint of office buildings, data centers and retail branches through resource and location planning, site selection, transactions, facility management, and space design & construction. We create engaging, sustainable work destinations for staff, clients, and communities playing an integral role in reducing Citi’s environmental impact and realizing financial savings.

Working in Real Estate Services is far more than just a job. It means joining a team of dedicated professionals driving change across the globe. We need people who are passionate about making an impact through our sustainability efforts to transform and modernize tomorrow’s workplace/retail experience and lead the way in real estate management techniques and services. To join our team, we are looking for candidates with versatile skill sets including project, technology, or financial management, as well as people with a strong desire to learn, dedicated to providing the highest quality service in a fast-paced environment. If you are a problem solver who seeks passion in your work, enjoy brainstorming creative ideas and consulting, come join us. We’ll enable growth and progress together.

Role Description

The Global Head of Facilities Management & Critical Facilities (FM & CF) reports to the Global Head of Strategy, Facilities and Construction (F&C) and oversees FM & CF functions for Citi's global real estate portfolio of 26+ million sq. ft. with a multi-billion annual expenditure. 

The role will directly manage regional FM managers (APAC, EMEA, LATAM and NAM) and the Global Critical Facilities Head, providing overall leadership of their teams. This role will leverage capabilities across the two functions to meet F&C’s objectives and provide strong leadership to geographically dispersed teams, drive talent development, succession planning, performance management, and an inclusive, high-performance culture.

The role will drive effective risk management for these two functions: Maintain robust controls; ensure statutory compliance; manage third  and fourth party risk; and protect business operations through disciplined operational governance.

Key Responsibilities:

Facilities Management (FM)

This role directly oversees the regional FM teams that deliver against the following responsibilities:

• Providing facilities management services for all Citi premises that emphasize employee well-being, enhance customer satisfaction, and are aligned with functional best practices, KPIs and agreed budgets. Facilities management activities include cleaning, preventative maintenance and repairs, building engineering and property management.
• Acting as primary liaison for all facility related audits and ensuring adherence to corporate standards and regulatory mandates.
• Improving the efficiency and performance of the functions through the collection, management and analysis of relevant performance data.
• Supporting Citi’s commitment to net zero emissions by implementing energy efficiency and solar generation programs including evaluation of feasible interventions and tracking outcomes.

The Global Head of FM & CF will:

• Own the Facilities Management vision and align it with the broader RES strategy. Engage stakeholders across RES (Strategy, Asset Management, Design & Construction, Transactions, Sustainability, Sourcing, etc.). Understand business needs and ensure FM initiatives support enterprise-wide strategies.
• Develop long term FM delivery strategies:
• Work with experts in F&C and RES to build capabilities to collect and leverage data from our buildings, equipment, service requests and incidents to drive efficiency and effectiveness of FM delivery and tracking. This includes using AI to enhance predictive maintenance and resource management. 
• Work with RES leadership and F&C colleagues to select service providers for each part of our global portfolio, balancing our objectives and the local characteristics of our portfolio.
• Oversee vendor governance, KPIs, and SLAs across multiple vendor partners.  Lead contract mobilization and transitions, as appropriate
• Cultivate strategic relationships with global partners to deliver the FM vision and ensure supply chain resilience.
• Oversee operating and capital budgets for FM and CFM.
• Deliver transparent, accurate and timely cost forecasts and cost information to RES leadership to create and manage RES’s multi-year financial plans. Minimize financial surpri