Healthcare Quality Assurance Supervisor

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Job Description:

We’re one of the world’s largest providers of transportation and logistics services. Our customers range from small and mid-sized companies up to global enterprises.  Our Global Logistics and Distribution business unit provides comprehensive logistics services and warehousing solutions utilizing a global network of distribution centers, innovative technology and supply chain expertise to manage the flow of goods from receiving to storage and order processing to shipment.

Job Summary:

The Healthcare Quality Assurance (QA) Supervisor communicates the quality policy and objectives to help ensure the maintenance of the overall healthcare compliance for the operation/department. The successful candidate will advise on development of standard operating procedures (SOPs), reviews and approves client and facility work instructions, trains QA personnel and internal clients on SOPs and regulatory topics and oversees the maintenance of the quality documents. This position participates in internal, client, and agency audits, and follows up on audit outcomes. The HC Quality Assurance Supervisor maintains knowledge of healthcare quality and regulatory requirements and assesses and addresses risks associated with transporting healthcare and food products.

Responsibilities:

• Monitors and instructs for compliance to UPS SCS site license requirements (DEL, MDEL, CDS, PCR).

• Promotes Issue resolution, risk management, continuous improvements and project initiatives.

• Facilitates, hosts, and respond to audits (Internal, Regulatory Agencies and Clients)

• Assists with creation, revision, and approval of Controlled Documents (SOP/WI/Forms).

• Provides investigation and Non-conformance reporting, including development of proactive strategies for preventing recurrence.

• Changes control management.

• Provides Quality and Regulatory compliance guidance to clients and internal staff.

• Supports growth of new and expanded facilities, clients and services.

• Participates in environmental control and CDS security emergency response action team.

• Performs direct reports responsibilities (risk assessment, task delegation, performance evaluation, skills development, constructive feedback, formal performance review, formal career development)

Qualifications: 

• Must currently reside in the same geographic location as the job - Required

• Bachelor's degree and/or 3 years of UPS experience - Required

• Healthcare Quality Assurance experience - Required  

• Pharmaceutical, healthcare or food industry experience - Preferred

• QPIC/AQPIC designation - Preferred 

Other Criteria:

• Job Grade: 20D - Supervisor

• Schedule/typical working hours: Monday-Friday 9am – 5:30pm

• Apply by 9/10/2025 

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria:

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.