Senior Order Management Analyst

Foods you love. Brands you trust. And a career that empowers you to grow. 
 
At Nestlé USA, we’re all working towards the same goal – to delight and deliver for our consumers. With a rich portfolio of beloved brands, including DiGiorno, Toll House, and Coffee mate, in 97% of U.S. households, we have a unique opportunity – and responsibility – to be there for every moment in our consumers’ lives.

 

Joining Nestlé means becoming part of an inclusive workplace that inspires innovation, encourages strategic thinking and creativity, and celebrates your achievements. No matter where you work within the organization, you are empowered to challenge the status quo, embrace risk-taking, and pioneer new ideas. Our supportive and collaborative environment encourages bold ambitions and continuous learning so that everyone can grow and thrive.
 
This position is not eligible for Visa Sponsorship.

 

 

POSITION SUMMARY: 
The role of Senior Analyst Order Management will report to the Business Optimization Manager and will support the team as a strategic business partner. The role provides supply chain insights and fact-based decision-making support for business planning and reporting cycles.

 

This role offers a great opportunity to provide accurate and timely supply chain information and analyses, making and implementing recommendations to enhance supply chain efficiency and optimize processes. You will support the Business Optimization Manager in streamlining processes and implementing best practices. Key areas of responsibility include data analysis, supply chain optimization, business reviews, and special projects.

 

You have the ability to think strategically while dealing with complexity, be comfortable with ambiguity, prioritize workload efficiently in an environment of competing objectives, and effectively interact, collaborate, and communicate across multiple functions to promote alignment and influence business results.

 

PRIMARY RESPONSIBILITIES:

• Create reports for meetings that highlight issues and insights derived from both internal and external customer interaction data
• Operates as a key resource for the BSC in collaborating with Physical Logistics and FLOW teams to ensure we maximize On Time and In Full performance to customers
• Oversee period end activities within the BSC to maximize performance to the business plan
• Daily Order Tracking Report (OTR) and resolution cockpit monitoring to ensure SLA’s are met and team activities are up to date
• Proactively identify and capitalize on opportunities to enhance supply chain efficiency by systematically researching and leveraging insights on high-value topics that are often overlooked by business partners. Utilize influence to implement these opportunities, driving impactful improvements across the supply chain
• Provides decision support to senior management. Supports business with accurate data analysis of the key performance indicators
• Assist with ad hoc requests and projects that may include but are not limited to streamlining or automating processes, reducing business or process complexities or waste, implementing new processes, evaluating new product platform/channel/customer strategies, and performing advanced Excel modeling

 

EXPERIENCE/REQUIREMENTS:

• High School Diploma
• Bachelor’s Degree Required or in lieu of degree 3 years of experience relevant experience 
• 3+ years’ experience in Supply Chain (e.g. Order Management, Distribution, Inventory Management, Transportation, Demand and Supply Planning, etc.) or related Order to Cash (O2C) area preferred

 

SKILLS:

• Customer Centric and Service Oriented mindset (internally and externally)
• Manage/organize time, information, and resources effectively to meet deadlines and respond to requests in a timely manner
• Communicate effectively and professionally in written and verbal form, including presentation skills
• Commitment to deliver accurate data analytics with first time quality and high level of thought leadership in all work
• Strong data analytical skills; ability to draw conclusions from information and develop recommendations
• Partner with customers/cross-functional teams to drive business results and meet deliverables; ability to influence business decisions with concrete data support
• Ideal candidate has an end-to-end business mindset, is results focused, a self-starter with high initiative, naturally inquisitive, able to think independently and has a desire to make a difference
• Apply good judgment and professional integrity in decision-making
• Proficiency in use of Microsoft applications (Excel- Advanced, Word, PowerPoint, PowerBI) and working knowledge