Salesforce Business Analyst

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

None

Clearance Level Must Be Able to Obtain:

None

Public Trust/Other Required:

BI Full 6C (T4)

Job Family:

Process and Operational Efficiency

Job Qualifications:

Skills:

Agile Methodology, Business Analysis, Business Requirements, Process Improvements, User Story

Certifications:

None

Experience:

4 + years of related experience

US Citizenship Required:

No

Job Description:

We think. We act. We deliver. There is no challenge we can’t turn into opportunity. Our work depends on a Business Analyst joining our team remotely to support the Centers for Medicare & Medicaid Services (CMS) activities. Work visa sponsorship will not be provided for this role.

At GDIT, people are our differentiator. As a Business Analyst supporting CMS, you will be trusted to work hand-in-hand with our CMS customer, collecting business requirements and system documentation supporting business and IT activities and to conduct, document, and communicate data collection and analysis. In this role, a typical day will include:

• Designing Salesforce solutions, creating and refining complex data models, working with external integration, automating business process, and working on additional custom functionality to meet the business needs.

• Collaborating with our customers, vendors, and the application development team, including communications of business process analysis through documentation.

• Performing fit-gap analysis between Salesforce functionality and customer requirements.

• Developing, documenting, and providing technical review and validation of user stories and to-be process flows based on business requirements to support the design and development of Salesforce solutions.

• Working collaboratively with team members to design a solution that will meet business requirements and fulfill user stories.

• Participating in customer-facing meetings to facilitate discussions regarding provider enrollment initiatives and to provide assistance with technical inquiries related to system implementations, as needed.

• Breaking down roadmaps into epics and decompose into user stories.

• Listing out risks and constraints in relation to identified requirement.

• Working with stakeholders and the project team to prioritize the backlog.

• Providing additional support and guidance to clients during the implementation phase, to include development of training resources.

• Researching, reviewing, and analyzing the effectiveness and efficiency of existing requirements gathering processes and developing strategies for enhancing or further leveraging these processes.

• Documenting and communicating reporting requirements, rules and methodologies for data collection and analysis.

• Preparing and conducting analysis of data for system requirements, to determine the performance and health of a system or network, and other needs.

• Providing input or preparing technical reports/briefings based on the expert interpretation of analyzed data. Presenting data in briefing and other formats to internal teams and CMS.

• Recommending changes to the overall system or network to ensure service to the customer.

• Daily demonstration of a Consultant Mindset:

  • Strategic Thinker - You look beyond immediate needs and understand the bigger picture

  • Problem Solver - You break down complex problems and design actionable solutions

  • Technical Translator - You can translate technical requirements into business language and vice versa

  • Change Agent - You drive user adoption and champion continuous improvement

  • Empathetic Listener - You actively listen to stakeholder needs and challenge assumptions constructively

  • Influencer - You build trust, manage expectations, and lead with credibility

WHAT YOU’LL NEED:

• Bachelor’s degree and 4+ years related hands-on experience

• 3+ years of experience working with business processes and re-engineering

• 3+ years of experience capturing requirements

• 3+ years of experience capturing and writing user stories

• 3+ or more years of business processes and business analysis experience in a system engineering or software application environment

• Hands-on experience using JIRA, Confluence, and SharePo