Director Registration and Placement Service

About Tufts Medicine:

Tufts Medicine is a leading integrated health system bringing together the best of academic and community healthcare to deliver exceptional, connected and accessible care experiences to consumers across Massachusetts. The health system is the principal teaching affiliate for Tufts University School of Medicine. The strong relationship between Tufts Medicine and Tufts University School of Medicine is evident in our governance, academic and research structure. Tufts Medicine is comprised of the following clinical entities:

·       Tufts Medicine Professional Group (TMPG)

·       Tufts Medicine Integrated Network (TMIN)

·       Tufts Medical Center

·       Lowell General Hospital

·       MelroseWakefield Hospital, Lawrence Memorial Hospital of Medford

·       Tufts Care at Home

Job Overview 

As the Director of Registration and Placement Services you will be focusing on patient check-in, point-of-service collections, and financial clearance as well as administering, coordinating, and reviewing the performance of patient access functions.   You will also be responsible for identifying, recommending, and implementing strategies to improve process, promote operation efficiency, while enhancing the patient experience and meeting regulatory compliance guidelines.   You will be supported by 4 managers and oversee 200+ FTES across 5 hospitals with Inpatient/ Outpatient, Admitting Operations, Urgent Care and Emergency Department (ED) services.

What you need 

Minimum Qualifications: 

1. Bachelor’s degree. 

2. Eight (8) years healthcare Revenue Cycle leadership and Patient Access experience 

3. Extensive experience of Revenue Cycle processes, knowledge of Governmental and Commercial payors, Healthcare Regulatory and Compliance, and Hospital Information Systems such as EPIC, Cerner, Meditech, etc. 

4. Leadership experience across multiple sites leading a 100+ employee organization. 

Preferred Qualifications: 

1. Master’s degree. 

Duties and Responsibilities: The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list.  Other duties and responsibilities may be assigned. 

1. Responsible for the 24/7 hours of operations of Patient Access/Registration for three acute hospitals and multiple outpatient locations.

2. Manages the various financial components of the Centralized Patient Access Department.  Provides input into the budgeting process; addresses variances and updates forecast throughout the fiscal year. 

3. Plans for appropriate staffing and capacity management. 

4. Develops a competent management team and business strategy to position the Centralized Patient Access Center for significant growth. 

5. Leads the operational team in strategies associated with attaining ongoing client metric, production, financial and other goals through effective and management. 

6. Attends work groups, Service Line meeting as well as other internal and external. 

7. Works in collaboration with strategi