Job Description Summary

F-Series Domestic Customer Account Manager – The Customer Account Manager (CAM) will be responsible in overseeing the management and execution of the Captains of Industry (COI) contract, supporting spare and repair parts procurement for the F-Series engine lines (F110,F101,F118). This role includes activities such as processing order transactions, material management, coordinating site operations, and warehouse logistics & shipping to meet program objectives and customer requirements.

This role serves as the primary interface with the US Defense Logistics Agency (DLA) and involves facilitating transactions, forecasting material needs, and managing Supplier Initiated Ordering (SIO) processes to meet program targets. Responsibilities include short and long-term forecasting across a complex Bill of Materials (BOM), ensuring order-to-remittance (OTR) flow, and leading a team of contingent workers to support program execution. The role also requires cross-functional problem-solving to address issues such as ERP system challenges, supply chain constraints, and logistics delays, while maintaining high standards of quality, timeliness, and volume.

The Customer Account Manager will represent GE Aerospace at PMR, Collaborative Forecasting (COFO) meetings, and other forums, engaging with DLA Richmond program focals and end users, including USAF and FMS customers. The role demands proactive management of the SIO program, ensuring material is pushed to meet demand and achieve key performance indicators (KPIs) tied to program incentives. Success in this position requires leveraging multiple data sources and systems, including Excel and Oracle ERP, to optimize forecasting and program management.

The ideal candidate will have strong leadership skills, technical expertise, and the ability to modify procedures and practices to meet operational goals while adhering to established policies. This is a dynamic role that combines technical execution, customer engagement, and strategic planning to drive program success.

Job Description

Job Title

Lead Services Specialist 1 - Customer Order and Fulfillment

Company Intro/About GE Aerospace

At GE Aerospace, we are redefining the future of flight. With a legacy of innovation and a commitment to excellence, we design, manufacture, and service advanced technologies that power commercial and military aircraft worldwide. Our team is driven by a shared purpose: to create a world that works better, safer, and more sustainably.

Site, Business, OR Functional Area Overview

The F-Series Domestic Customer Account Management team plays a critical role in supporting the U.S. Defense Logistics Agency (DLA) and ensuring the success of the Captains of Industry (COI) contract. This team focuses on spare and repair parts procurement for the F-Series engine lines (F110, F101, F118), driving operational excellence and delivering high-quality solutions to meet program objectives and customer requirements.

Role Overview

As the Customer Account Manager (CAM), you will oversee the management and execution of the COI contract, serving as the primary interface with the U.S. Defense Logistics Agency (DLA). This dynamic role combines technical execution, customer engagement, and strategic planning to drive program success. You will be responsible for processing order transactions, material management, coordinating site operations, and managing warehouse logistics and shipping to meet program objectives and customer requirements.

Key Responsibilities

• Contract Management: Oversee the execution of the Captains of Industry (COI) contract, ensuring compliance with program objectives and customer requirements.
• Customer Engagement: Serve as the primary interface with DLA Richmond program focals, USAF, and FMS customers, representing GE Aerospace at PMR, Collaborative Forecasting (COFO) meetings, and other forums.
• Material Forecasting: Facilitate short- and long-term forecasting across a complex Bill of Materials (BOM) to meet program targets and ensure order-to-remittance (OTR) flow.
• Supplier Initiated Ordering (SIO): Proactively manage the SIO program, ensuring material is pushed to meet demand and achieve key performance indicators (KPIs) tied to program incentives.
• Team Leadership: Lead a team of contingent workers to support program execution and drive operational excellence.
• Problem Solving: Address cross-functional challenges such as ERP system issues, supply chain constraints, and logistics delays while maintaining high standards of quality, timeliness, and volume.
• Data Optimization: Leverage multiple data sources and systems, including Excel and Oracle ERP,