Senior Payroll Specialist - WFH (iSolved)

We are a proud work-from-office company. If you're ready to work on-site in a dynamic, global company, we'd love to hear from you.

About Us

Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM technology, managed services, and global business process outsourcing (BPO). The company and its service providers collectively serve over 95,000 businesses and process over $135B in annual payroll. As a "One Employer Solution” headquartered in Chandler, Arizona, Vensure helps thousands of businesses streamline and grow their operations with custom strategies that benefit both employers and employees. Find out more by visiting www.vensure.com

Position Summary

The Senior Payroll Specialist plays a key role in supporting and advancing our payroll operations for a rapidly growing client base. This position manages an assigned book of business and oversees all payroll‐related processing activities, ensuring accuracy, compliance, and exceptional client service. With advanced payroll expertise and strong problem‐solving skills, the Senior Payroll Specialist serves as a trusted resource to clients and internal partners. 

Essential Duties and Responsibilities

• Resolve complex payroll‐related issues with accuracy and urgency, ensuring all processing is compliant with internal policies and regulatory requirements.
• Manage and support an assigned book of business, delivering reliable, proactive, and high‐quality payroll service.
• Collaborate with cross‐functional partners—including Finance, Tax, and Production—to streamline processes and address client needs efficiently.
• Adhere to assigned phone schedules and remain available in the phone queue to assist clients with incoming inquiries.
• Respond promptly and accurately to all client inquiries via email, cases, and phone, ensuring exceptional service and timely follow‐through.
• Ensure all client payrolls are submitted on time and in accordance with established deadlines and service‐level expectations.
• Perform routine and targeted audits to verify the accuracy, integrity, and completeness of client payroll data.
• Identify issues requiring escalation and route them appropriately to ensure timely, effective resolution.
• Document and update standard operating procedures (SOPs) to support process consistency and team knowledge.
• Serve as a mentor and subject‐matter expert to Payroll Specialists and Payroll Associates, providing guidance, coaching, and support.
• Lead or support ad hoc projects as assigned by the Payroll Manager or Supervisor, contributing to operational improvements and team initiatives.
• Regular attendance at the assigned work location for our corporate office locations is an essential job function. For team members who are located in or near the Chandler, AZ or Duluth, GA offices, this is an in-office position.
• Build, maintain and promote relationships with team members and clients ensuring effective coordination of communications and services.
• Contribute to departmental initiatives, strategic planning, and organizational improvement projects.
• Attend webinars and training to stay up to date on best practices related to the company and department.
• Complete projects and other duties as assigned by manager.

Knowledge, Skills, and Abilities

• In-depth knowledge of customer service best practices, ensuring consistent, high-quality support across all channels.
• High school diploma or equivalent combination of experience, skills, education (including other relevant non traditional degree programs, certifications, or job training programs) preferred.
• Minimum of one year's experience in Customer Service.
• At least one year of payroll experience is preferred but not required.
• Proficiency with Microsoft Office software (Outlook, Microsoft Teams, Excel, Word, PowerPoint) and demonstrated ability to learn other applications as needed.
• Advanced problem-solving and analytical abilities, with a focus on resolving issues efficiently and accurately.
• Highly adaptable in fast-paced environments, able to respond effectively to shifting priorities and business needs.
• Sound decision‐making abilities, including evaluating complex information and determining appropriate actions.
• Maintaining professionalism and composure while working with a variety of personalities and situations.
• A flexible, team-oriented self-starter who thrives in a startup environment.
• Strong escalation management and innovative problem-solving skills, with a creative approach to overcoming challenges.
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