Sr. Manager, Operations

About: 

Bloomingdale’s makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale’s like no other store in the world. Across all brand touchpoints—from Bloomingdales.com to our newest small store concept, Bloomie’s—everyone plays a critical role bringing our mission to life. Our inclusive culture promotes diversity of background, thought and opinion.  Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership. Our colleagues are passionate, driven, entrepreneurial and collaborative, while having a lot of fun along the way.

Job Overview: 

​​The Senior Manager, Operations (SMO) will be on the front lines of a store like no other as part of the store management team. You will lead, manage, and inspire a diverse team, balancing creativity with commerce to execute in-store success. Part business consultant, part relationship guru, and 100% leader, you’ll contribute and collaborate to drive the business forward. The SMO focuses on delivering sales/EBIT through execution and support of corporate and store initiatives through the building and cultivation of a motivated, skilled, and equipped operations team.  Your focus is to develop and implement processes to drive sales, fulfillment execution, manage expenses, and maximize Earnings Before Income/Taxes (EBIT) improvement, leveraging the Central Operations, Trade Area, and in-store leadership partners.  The SMO creates a clean, neat, and easy to shop environment, manages inventory shortage in collaboration with the Asset Protection team, adheres to Loss Prevention standards and ensures support of workload completion. You work as a member of the Trade Area’s operations team, contributing to initiatives and ensuring store results in partnership with peers and the Trade Area Operations/Asset Protection Leader (TAMO).​ 

 

Essential Functions: 

Fueled by the Power of Relationships 

Develop and retain executive operations/support professionals, representative of the brand and diversity to maximize performance   

Manage operations functions in store by partnering with support executives driving sales, standards, service, and execution 

Deliver operations metrics in store.  Metrics include Expense, Shortage, EBIT, Productivity, Hours Utilization Report (HUR), fulfillment compliance 

Develop and retain executive operations/support professional’s representative of the brand and diversity 

Coordinate onboarding/training for operations/support executives/supervisors in partnership with central Subject Matter Experts (BSM’s) 

Strategic partnerships with General Manager to drive profitability  

Drive business opportunities through strategic placement and development of support talent  

Develop and retain fulfillment team achieving results of 93%+ (IFR, ROT, ship speed) 

Achieve Net Promoter Score (NPS) goal 

Drive HUR compliance for store  

Drive service and achieve success as measured by the NPS 

Monitor staffing comments on NPS and with staffing team address issues/opportunities 

Address facility/housekeeping issues in partnership with TAMO, Visual Merchandise Managers and Asset Management 

Review NPS on “Clean, Neat, Easy to Shop” to address general store presentation 

 

Driven by our Desire to Win 

Achieve EBIT Plan 

Partner with Central to develop/deliver in store seasonal shortage reduction strategies 

Ensure 100% compliance with all Bloomingdale’s audit and merchandise security standards 

Analyze the store P & L monthly and execute strategies to exceed plan 

Achieve 90% or better markdown compliance, Return to Vendor (RTV) and job out completion for store 

 

Committed to a culture of Collaboration and continuous learning

Drive sales volume

 

Qualifications and Competencies: 

We encourage candidates with either a bachelor’s degree or equivalent work experience in a related field to apply

​​3-5 years related experience​ 

 

Communication Skills:  

Excellent written and verbal communication skills  

Ability to read, write, and interpret instructional documents  

 

 Mathematical Skills: 

Basic math functions such as addition, subtraction, multiplication, and division  

Able to use a calculator 

 

Reasoning Ability: 

Requires ability to manage people, resources, and workflow independently and effectively with minimal direction to drive business outcomes 

Able to work