Account Manager - SMB

Vasion is looking for an Account Manager that exemplifies our core values and wants to be part of our growing team. We are committed to making digital transformation attainable to everyone by building an affordable, integrated SaaS solution that simplifies business processes. Vasion offers a flexible working environment for our 300+ employees across the world, including at our global headquarters in St. George, Utah, or in one of our other offices in the UK, Germany, and Lehi, Utah.

We’re looking for an Account Manager to help Vasion grow our small and medium sized business customers (SMB). As an Account Manager you’ll be responsible for revenue growth within existing customer accounts. This position will be responsible for a large book of SMB accounts and as such should be extremely detail oriented and eager to connect with and help those customers as they request additional licenses and features. You will work closely with your manager and Customer Success Management team members to communicate your customer’s needs and vision internally and to collaboratively ensure your customers are receiving a world-class experience.

Your goal is to become a trusted advisor for your customers throughout their digital transformation journey. This role requires the ability to teach, tailor, and take control of the guiding conversations you’ll have with your customers. Think of this role as a role for a Professional Solutions Consultant for our current customers.

The ideal candidate has a high level of attention to detail, they demonstrate good investigative skills and above all possess strong empathetic skills. A background in SaaS sales is preferred though not required.

Responsibilities:

• Regularly meet with current Vasion customers to understand their needs and help expand their use of our products and services
• Create a strategic plan for ongoing relationship management of accounts assigned to you.
• Master how to articulate and share Vasion products and services
• Collaborate with Customer Success Management, Product Management, Product Support, and Marketing teams to ensure a world-class customer experience
• Execute an Account Manager territory plan that includes the following:
  • Territory Analysis:
    • Understanding your sales pipeline and report regularly where it is at, how you are growing it, and what you need to successfully achieve your quota
    • Understanding of customer's budget cycle, and procurement process
    • Compiling customer success stories and use cases to report to cross department teams for future improvement
  • Time Analysis:
    • Executing the highest yielding activities
    • Showing good prioritization balancing
  • Self Analysis:
    • Communicating what you need to know and have to your manager in order to be successful
• Create quotes and manage the procurement process for customer expansion
• Annotate in Salesforce your customer engagement results
• Report weekly to your manager on your territory plan
• Report quarterly to senior leadership (CRO, VP of CS) on your territory plan and anticipated growth from your assigned accounts.
• Attend various trade show events
• Achieve annual sales quota

Requirements

• 1-3 years of professional sales experience in Enterprise Software and/or 1-3 years of Customer Success or Account Management experience
• Some travel is required for work related conferences
• Solid problem-solving and consultative skills
• Highly motivated, results/action-oriented, entrepreneurial attitude
• Strong presentation, communication, organization, time and project management skills
• Familiarity with Salesforce CRM or similar customer relationship management software

Benefits

• Flexible work environment
• Vacation Bonus
• Flexible paid time off
• Paid parental leave
• Competitive pay
• A full suite of traditional benefits
• Training/Advancement opportunities
• 401k with company-match and immediate vesting
• Financial wellness education
• Company-contributed HSA
• Onsite perks include gym, pickleball, snacks & drinks, arcade, theater room, etc.

OUR CORE VALUES

Vasion looks for people who will exemplify its core values and are driven to become:

• Action Owners (Extreme Ownership by Jocko Willink and Leif Babin)
• Candor Seekers (Radical Candor by Kim Scott)
• Relationship Builders (Leadership and Self-deception by The Arbinger Institute)
• Storytellers (Building a StoryBrand: Clarify Your Message So Customers Will Listen by Donald Miller)

MORE ABOUT VASION

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