Senior Director, Employee Experience

Overview

POSITION TITLE: Senior Director, Employee Experience 

REPORTS TO: Chief People Officer 

SUPERVISION EXERCISED: Employee Experience Team 

LOCATION: NY, NY (CSC) preferred, or anywhere ADL has an office 

Grade/Class: Grade I, Exempt, Non-Union 

 

ABOUT THE ORGANIZATION: 

 

ADL is the leading anti-hate organization in the world. Founded in 1913, its timeless mission is “to stop the defamation of the Jewish people and to secure justice and fair treatment to all.” Today, ADL continues to fight all forms of antisemitism and bias, using innovation and partnerships to drive impact. A global leader in combating antisemitism, countering extremism and battling bigotry wherever and whenever it happens, ADL works to protect democracy and ensure a just and inclusive society for all. 

 

PRIMARY FUNCTION 

 

The Senior Director, Employee Experience (SD) reports to the Chief Human Resources Officer and will drives ADL‘s performance management strategy and leads the organization’s  employee experience initiatives. This role is instrumental in shaping how we develop, engage, and retain talent while creating a workplace where employees can thrive. 

 

The Senior Director combines strategic vision with practical execution skills to create meaningful impact on our people practices and organizational success: 

• Employee performance and development across the organization; 
• Workplace culture and employee satisfaction; 
• Manager effectiveness and capability; 
• Organizational design and effectiveness; 
• Employee retention and engagement metrics. 
• Creating and executing succession plans for key ADL roles and responsibilities  

 

Responsibilities

Performance Management 

• Design and implement comprehensive performance management frameworks that align individual goals with organizational objectives; 
• Partner with leadership to establish performance metrics, competency frameworks, and development plans; 
• Lead the evolution of our performance review processes, ensuring they remain relevant, fair, and growth-oriented; 
• Develop manager training programs to enhance performance coaching and feedback capabilities; 
• Analyze performance data to identify trends and recommend strategic interventions; 

 

Employee Experience 

• Lead the employee experience team in creating and executing initiatives that enhance workplace satisfaction and engagement; 
• Develop and maintain employee listening strategies, including surveys, focus groups, and feedback channels; 
• Drive the design and implementation of employee recognition programs 
• Oversee the employee lifecycle, from onboarding to exit, ensuring positive touchpoints throughout; 
• Collaborate with various departments to improve workplace policies, processes, and programs. 

 

Leadership & Strategy 

• Serve as a member of the HR leadership team, contributing to overall HR strategy and organizational development; 
• Build and mentor a high-performing team of HR professionals; 
• Lead change management initiatives related to HR programs and processes; 
• Provide data-driven insights to executive leadership on workforce trends and recommendations. 

 

Attributes: 

• Committed to contributing to a culture that values belonging and inclusion, a culture where everyone thrives. 
• Collaborative leader and team-player.  
• Creative and innovative; takes initiative.  
• Results-oriented – a problem solver (versus a problem identifier) 
• Excels in dynamic environments that require adaptability 
• Ability to manage multiple priorities simultaneously 

Qualifications

Skills:

• Fluency in HR analytics and ability to translate data into actionable insights. 
• Able to demonstrate success through successful stakeholder relations and persuasive executive communication. 
• Ability to combine strategic vision with practical execution skills. 

 

Experience:

• The ideal candidate has significant years’ experience in human resources and is able to demonstrate progressive growth in skills, experience and responsibility in senior leadership roles. 
• Proven track record of designing and implementing successful performance management programs. 
• Experience leading employee experience or engagement initiatives at scale. 

 

Education: 

• Bachel