Executive, Enterprise Solutions Service

Working Location: NATIONWIDE 

Workplace Flexibility: Field

 

For more than 100 years, Olympus has focused on making people’s lives healthier, safer and more fulfilling. ​​

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Every day, we live by our philosophy, True to Life, by advancing medical technologies and elevating the standard of patient care so people everywhere can fulfill their desires, dreams, and lives.

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Our five Core Values empower us to achieve Our Purpose: 

 

Patient Focus, Integrity, Innovation, Impact and Empathy. 

 

Learn more about Life at Olympus.

 

 

Job Description

The position is responsible for managing and building the service contract business for OAIs Medical Systems Group. The incumbent will possess a deep understanding of the role of Enterprise Solutions Group and IDN/GPO structure within the healthcare industry and effective ways of navigating both internal and external customers organizational structures. They must also have a strong understanding of the financial structure of complex service contracts. Responsibilities will include managing protecting and growing overall size and profitability of the service contract portfolio developing new strategic contracts with IDNs and key accounts and ensuring contract offerings are consistent across the Olympus markets and meet the needs of the customer. The incumbent will also be responsible for managing the service contract sales channel within their assigned pillars within the Enterprise Solutions Group to protect and grow the service business.

 

Job Duties

• Ensure that Service contract renewal rates are maintained within their respective regions.
• Assist Field and Inside Sales with service contract renewals as needed.
• Drive and expand service contract revenue within assigned targets.
• Develop regular contact schedule with assigned IDN/GPOs to enhance the Olympus/Customer communication channels and cultivate relationships across the organization, including supply chain leadership, clinical advisory boards, contract administration, etc.
• Build a deep understanding of each assigned IDN/GPO to appropriately align Olympus Service resources and provide value-based customer solutions within a regional agreement framework (or other program) while meeting internal goals and objectives.
• Conduct routine meetings with AVPs and EVPs to review business/contracting strategies and results.
• Coordinate and support hand-off of responsibility to local sales and service teams where growth opportunities are within a singular service category and provide methodology for tracking progress.
• Coordinate new contract negotiations and implementation with appropriate internal Sales, Marketing, Legal, and Finance teams.
• Coordinate contract launch activities with local sales and appropriate additional clinical and/or technical specialist teams to ensure successful new contract launches that accelerate service sales growth.
• Develop relationships with IDN and Key Account personnel to enhance account relationships and assist with contract development and implementation.
• Conduct service business reviews with the assigned IDN/CSA.
• Serve as a resource to area and regional sales and customer service to address questions about contract/program details, intervene where necessary to resolve customer-specific problems, and consult regarding customer-specific opportunities and challenges.
• Develop and implement training strategies to drive service sales growth within the Enterprise Solutions Group.
• Ensure Enterprise Solutions Group is up-to-date on all Service Contract options and offerings.
• Drive service contract addendums and contracts within assigned pillars.
• Act as liaison with the Service Planning and Operations Group.
• Ensure all service sales quotas are met.
• Work with Service Field Personnel to ensure Service Business Reviews and Contract compliance are met.
• Liaise with the Planning and Operations Group to have needed customer-facing reports developed.

Job Qualifications

Required:

• Bachelors degree
• Minimum of 5 Years of field sales/ s