Health Care Sales Counselor

OVERVIEW:

At Otterbein, you’re more than an employee, you’re a Partner in Caring. Together, we work side by side toward a shared goal: delivering person-centered care that respects every resident and the choices they make.

Whether in our vibrant communities, our welcoming small house neighborhoods, Home Health, Hospice or Home Office, we provide the highest level of compassionate, quality care.

Join our team of Partners who are talented, kind, wise, funny, spirited, generous, endearing, and truly one-of-a-kind.

Otterbein SeniorLife Communities strive to enrich individual life journeys for those we serve, by providing high quality service in a cheerful, timely manner and by communicating, coordinating, and cooperating with others to attain goals.      

Otterbein has an employment opportunity for a Health Care Sales Counselor.  The Health Care Sales Counselor is a key member of the Otterbein Marketing Team. The ultimate objective is to assist Otterbein ministries in meeting/exceeding all sales goals and managing all activities associated with the referral marketing/sales process from initial contact with leads, family members, referral sources and all other potential customers through closing the sale and ultimately move-in.  This will include the ability to effectively articulate the Otterbein value proposition, develop and manage a large leads database, make outbound calls to drive on-campus appointments, conduct appointments and tours to complete the sale, and represent Otterbein at various public functions.

Primary Duties and Responsibilities

• Effectively articulate Otterbein's value proposition to perspective residents, families, and referral partners.
• Meet/exceed sales quotas (calls, appointments, tours, and sales close/admissions).
• Develop, maintain and execute a detailed sales plan for prospective residents.
• Build relationships with existing and new prospective residents, moving them effectively through the "sales funnel."
• Answer incoming calls and walk-ins, conduct campus tours, sales calls, home visits, luncheons and all duties related to lead generation and follow-up.
• Effectively communicate information and answer questions pertaining to financial and admission requirements.
• Develop a detailed understanding of prospective residents' needs; work to meet/exceed requirements.
• Maintain an accurate contact management database.
• Assist in the coordination and execution of marketing events; encourage participation of current and prospective residents.
• In the absence of the Health Care Admissions Counselor, review hospital referrals, communicate with the Director of Nursing, and complete the admissions process for residents into Skilled Nursing.

Experience & Qualifications

• Bachelor’s degree or equivalent experience
• Minimum of 3 years’ experience in sales preferred
• Proven track record of successful sales experience
• Mission-driven passion for serving older adults
• Ability to develop strategic and tactical sales plans to meet/exceed objectives
• Excellent customer service skills, good judgement and decision-making skills
• Excellent communication skills: listening, verbal and written
• Must be detail oriented, able to prioritize and utilize effective time management skills and be flexible to adjust to impromptu situations on a regular basis
• High-level computer literacy, including CRM and contact management systems. 
• Must be able to maintain confidentiality and exercise sound judgment.

BENEFITS*

Health & Wellness

• Medical Insurance with free virtual doctor visits
• Vision & Dental Insurance
• Pet Insurance
• Life Insurance
• Employee Assistance Program (EAP) for personal and professional support

 Financial Security

• 401(k) Retirement Savings Plan with company match
• Paid Time Off (PTO) that accrues immediately from day one
• Paid Holidays for a healthy work-life balance
• Access to DailyPay, enabling you to access up to 100% of your earned wages on a daily basis
• Tuition Reimbursement up to $5,250 per year for ANY field of study
• Tuition Discounts through exclusive partnerships with the University of Cincinnati, University of Toledo, and Hondros College
• Employee-Sponsored Crisis Fund available for those facing unforeseen challenges
• Legal & Identity