Service Support Scheduler

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Position Summary

The Service Support Scheduler will track and manage specialty service technicians’ schedules, including third party partners. He/she will assign technician destinations, and timelines, as well as work with inside sales representatives to optimize specialty service routes/runs. The incumbent interacts with inside/outside sales representatives and technicians to keep up-to-date information on routes and schedules in all applicable systems. You may on occasion interact with the Customer to address any emergency concerns or route changes so some customer service experience is helpful. The Service Support Scheduler will work out of a company office managing digital/physical routes, calendars, CRM/ERP systems as appropriate, manage Excel databases, provide weekly electronic optimization reporting, and answer calls from the technicians, inside sales, third parties and on rare occasions, Customers. Role is HYBRID - working from home Monday, Wednesday, and Friday, and working in the office in our Mentor Ohio location on Tuesday and Wednesday.

Duties

•    Prioritize time sensitive service calls.  Manage contractual obligations along with one-time service requests.
•    Coordinate, schedule and notify technicians of assignments.
•    Monitor technicians’ schedules (including 3rd parties and substitute technicians) and assign to routes.
•    Follow up with technicians and management to ensure service completed on time.
•    Manage all aspects of third party partner relationships.
•    Update systems to reflect up- to- date schedule and maintain timely data integrity.
•    Reporting of technician utilization and route optimization statistics.
•    Order/Replenish/manage 3rd party supplies and equipment maintenance.
 

Required Experience

High School Diploma, or equivalent

Preferred Experience

Knowledge of MS Office Suite

Skills

•    Highly organized
•    Ability to manage multiple priorities; self-directed
•    Ability to work independently
•    Interpreting and analyzing data
•    Strong communication and active listening skills
 

 

STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention.  WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare, life sciences and dental products and services. STERIS is a $5 billion, publicly traded (NYSE: STE) company with approximately 17,000 associates and Customers in more than 100 countries.

If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.

STERIS is an Equal Opportunity Employer.  We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law.  We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.