Principal Software Engineer

Azure Communication Services (ACS) is a rapidly growing product that provides reliable and high-quality SMS, Chat, Public Switched Telephony Network (PSTN), Audio/Video calling, meeting, and other communication services. ACS interoperates with Teams and delivers cutting edge communication services as a platform for business to consumer scenarios.  

Join our Engineering team as a Principal Software Engineer to build the next-gen communication platform with Azure Communication Services. We look for diverse perspectives to help make our product great. Our team is spread across US, Canada, Mexico and Costa Rica. 

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. 

Responsibilities

• Use Customer communication data to build customer interactions offering an API service platform that can leverage Microsoft’s Copilot Ecosystem to transform data to valuable customer journey. 
• Build required Data Infrastructure and Stack: Collaborate with engineering groups to ingest, process and model large amounts of communication and interaction data.  
• Design service architectures to build scalable customer interaction solutions.  
• Design Data Pipelines working across Microsoft products and services to create a service platform for Customer Interactions.  
• Data Resiliency and Reliability: Design solutions ensuring access proper access controls to various data types and users. 
• Scalability: Extract raw data from different complex sources managing scalability and latency requirements for solutions built.  
• Lead and support the Data services in on-call rotation and support 
• Design and develop to meet the needs of Privacy and Compliance requirements of Microsoft.  
• Collaborate across the Org to design and develop solutions that are scalable, reliable, extendable and maintainable. 

Embody our Culture and Values 

Qualifications

Required Qualifications:

• Bachelor's Degree in Computer Science or related technical field AND 6+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python
  • OR equivalent experience
• 5+ years experience with system design, service design, data architectures, data pipelines, data design, compliance or privacy handling for data
• 3+ years experience collaborating with partner teams to meet engineering goals
• 3+ years experience mentoring and coaching early-in-career engineers

Other Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requireme