3617, DIRECTOR, HOSPITAL OPERATIONS

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Overview

Director, Hospital Operations 

Location: Decatur, Illinois

About the Opportunity

The Director, Hospital Operations serves as a key architect of strategy, with authority and accountability for shaping direction, setting priorities, and ensuring that operational plans advance enterprise goals. This role partners closely with leaders across the System to drive operational excellence, optimize performance, and deliver customer-focused, cost-effective, and high-quality services that strengthen organizational outcomes and future readiness.

 

The Director, Hospital Operations will embody the Memorial Health values of safety, integrity, quality and stewardship to support the mission and vision.   

Qualifications

Education:

• Bachelor’s degree in nursing, health care administration, business administration, or health-related field required; Master’s degree preferred.

Licensure/Certification/Registry:

• Demonstrated competence in lean six sigma performance improvement methodologies required; certification as Lean Six Sigma Green or Black Belt desired.
• Fellow of American College of Health Care Executives (FACHE) preferred

Experience:

• Minimum of 5 to 10 years of healthcare operations experience, with at least 3 years in a leadership role is required.

Other Knowledge/Skills/Abilities:

Strategic Leader: Demonstrates a comprehensive understanding of care delivery and healthcare operations for areas of responsibility. Anticipates future service line needs and aligns departmental strategies with organizational goals to advance patient care excellence and improve patient outcomes.

 

Collaborative Communicator: Fosters strong relationships across clinical, administrative, and operational teams. Translates complex challenges into clear, actionable plans, promoting collaboration and shared accountability for service line success.

 

Operational Driver: Leads and executes initiatives that enhance quality, access, and efficiency across clinical support services. Utilizes project management and performance improvement methodologies to achieve measurable results in patient care and operational performance.

 

Financial Steward: Applies sound financial judgment to evaluate and implement cost-effective service line improvements. Ensure resource utilization while supporting innovation and sustainable growth across the cardiovascular program.

 

Change Champion: Promotes a culture of innovation, equity, and continuous improvement. Encourages teams to embrace change, challenge existing practices, and develop solutions that elevate the patient and provider experience.

Responsibilities

Embodies the Memorial Health values of Safety, Quality, Integrity and Stewardship that support our mission and vision.

Ensures fulfillment of mission and progress towards vision within area(s) of responsibility. Exhibits behaviors consistent with MH values and ensure strategic plan is cascaded throughout the organization to achieve desired business outcomes.

 

Builds and maintains a cohesive management and operations team. Provides leadership, direction and support for members of the team including onboarding of new team members, triaging of work, appropriate staffing levels, expectation setting, resource allocation, and follow-through of assignments. Interprets policies, objectives and operational procedures and represents organization in a positive manner.

 

Coaches and develops team members to their fullest potential, providing educational and developmental opportunities as needed. Equips colleagues to fully utilize the time, talent, technology, and resources available to them to ensure maximum effectiveness and efficiency. Evaluates the performance of direct reports.

 

Consults with and advises executive leadership on issues impacting operational effectiveness and recommends changes as appropriate. Provides leadership for creating the organizational infrastructure necessary to build staff knowledge, skills and behaviors to help meet current and future demands and support the strategies and business goals of the health system.

 

Provides leadership in the development of appropriate strategic, business, operating and marketing plans for assigned MH Service Lines and departments, and ensures that all assigned programs and facilities are in constant compliance with external licensing, regulatory, and accreditation standards. Consults with and advises the VP, Clinical Operations and President/CEO on issues impacting operational effectiveness and recommends changes as appropriate.

 

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