Summary
 

Working at CGS Administrators
CGS Administrators provides a variety of services, under contracts with the Centers for Medicare and Medicaid Services (CMS) for beneficiaries, health care providers, and medical equipment suppliers in 33 states, supporting the needs of more than 20 million Medicare beneficiaries nationwide.

Completing morning check-outs to ensure jobs and systems are the Mainframe by 6:00 am Central. As a Mainframe Production Support team member, this person will be responsible for investigating and resolving any Mainframe issues. Throughout the day, this person will complete ad hoc Mainframe reports.

Description
 

Position Purpose:

Provide system/production support and monitoring for applications, batch cycles, releases, projects, implementations, installations, etc. Participate in work sessions for system support and problem resolution.

Work Environment:

• Fast paced, multi-platformed environment which may require action and response 24X7 to support the technical business needs of the customer.

• Customer-focused, project-oriented applications support environment.

What you’ll do

• Perform/Support installation, configuration, administration, implementation, scheduling and/or tuning/modification of applications. Provide support for simple to moderate system/production performance concerns. Collaborate with various internal groups and external vendors to ensure all specifications are met and problems are resolved as they arise.

• Monitor and report on scheduled batch and online applications for successful/unsuccessful execution. May run necessary system backups. Review and/or create documentation for accuracy, future problems, and company standards.

• Perform testing responsibilities as needed. Review all abnormal results/issues from previous processing cycles and verify that they have been logged/resolved.

• Communicate with applications on-call persons to repair applications that ended abnormally. May perform corrective actions whenever possible to fix applications that end abnormally and/or notify appropriate area for resolution. Consult with senior level peers on projects of greater complexity.

• Participate in work sessions and walkthroughs for quality and production implementations, releases, data conversion projects and/or disaster recovery exercises.

To Qualify for This Position, You’ll Need:

Required Education:

• Bachelor's in a job related field OR

• 4 years job related work experience OR

• Associate's and 2 years job related work experience

Required Work Experience:

• 2 years of technical experience with systems analysis, design, and/or programming experience or other job-related IT experience.

Required Skills and Abilities:

• Comprehends data storage techniques, basic database philosophy, database management, and simple programming techniques.

• Good understanding of the requirements for maintaining production systems and the effect of program changes.

• Understands how to use structured techniques in new program development.

• Good understanding of development, quality assurance, and integration methodologies.

• Good communication and interpersonal skills.

• Able to work well under pressure and as part of a team.

• Pays attention to detail.

Required Software and Tools:

• Working knowledge of relevant operating systems, programming