Operations Intern- Summer 2025

MoneyLion is a leader in financial technology powering the next generation of personalized products and content, with a top consumer finance super app, a premier embedded finance platform for enterprise businesses and a world-class media arm. MoneyLion’s mission is to give everyone the power to make their best financial decisions. We pride ourselves on serving the many, not the few; providing confidence through guidance, choice, personalization; and shortening the distance to an informed action.

In our go-to money app for consumers, we deliver curated content on finance and related topics, through a tailored feed that engages people to learn and share. People take control of their finances with our innovative financial products and marketplace - including our full-fledged suite of features to save, borrow, spend, and invest - seamlessly bringing together the best offers and content from MoneyLion and our 1,100+ Enterprise Partner network, together in one experience. MoneyLion’s enterprise technology provides the definitive search engine and marketplace for financial products, enabling any company to add embedded finance to their business, with advanced AI-backed data and tools through our platform and API. Established in 2013, MoneyLion connects millions of people with the financial products and content they need, when and where they need it.

Are you ready to make an impact? At MoneyLion, our mission is giving everyone the power to make their best financial decisions and we want you to be a part of it. 

Our Summer Internship Program is designed for ambitious, curious, and driven students looking to gain hands-on experience at a leading fintech company that’s reshaping the way people manage and understand their money. 

From product innovation to data science, marketing, engineering, and beyond—you’ll work on real projects, solve real problems, and contribute to meaningful work that supports our mission.

Location: NYC Office, expected full time schedule

Duration: 10 Weeks | June -August, 2025

What You’ll Do

• Partner with the Customer Experience (CX), Product Ops (POP), and Training teams to validate hypotheses and pilot improvements to support workflows.
• Propose targeted experiments (e.g., response templates, language tone shifts, escalation handling). Recommend optimizations to chat workflows, escalation paths, and agent response templates
• Define and deploy improved support processes aligned with our broader transformation efforts.
• Evaluate current pain points in chat support processes and identify and propose scalable solutions
• Recommend and help pilot improvement initiatives.
• Assist in validating lead data and optimizing customer journeys using AWS Pinpoint and Segment.
• Support testing and analysis of the IVR self-verification system and customer feedback.
• Organize customer feedback to support product roadmap planning and prioritization.
• Analyze outbound call performance metrics to identify opportunities for contact rate improvements.

Who You Are

• A current undergraduate ( rising junior/senior preferred) or graduate student
• Studying Finance, Business or any related field of study, preferred 
• Passionate about Fintech, innovation and helping others to make smarter financial decisions
• Curious, proactive, and eager to learn in a dynamic, fast paced environment
• Self-starter who’s not afraid to try innovative ideas and learn by doing

Why Join Us? 

Our internship program is designed to be more than just a summer position—it’s a launchpad for your career. You’ll walk away with:

• Exposure to the inner workings of a high-growth fintech
• Collaborate on impactful, real-world projects alongside experienced professionals
• Gain exposure to real-time business challenges and contribute to innovative solutions
• Attend learning sessions, workshops, and networking events with leaders across the company 
• Receive ongoing mentorship, feedback, and career development support 
• Hands-on experience with leading CX tools like Kustomer, AWS Connect, QDS, ADA, and AWS Lex.
• Exposure to CX strategy and customer-centric process design.
• Quality assurance, customer experience analysis, and voice system optimization.

This is a paid internship opportunity with an hourly rate ranging from $25–$30/hour, depending on role and qualifications.

What We Value

We value growth-minded and collaborative people with high learning agility who embody our core values of teamwork, customer-first and innovation. Every member of the MoneyLion Team is passionate about