PROGRAM COORDINATOR

Job Details

Job Location: SAN ANTONIO, TX 78249Position Type: Full-TimeEducation Level: Bachelors DegreeTravel Percentage: Up to 25%Job Shift: Any

JOB PURPOSE:

 

Community Wellness Services (CWS) resides in the Behavioral Health and Wellness Department and provides health and wellness services to clients such as community members who have suffered through tragic events, veterans transitioning to civilian life, veterans receiving service dogs, etc.

 

The Program Coordinator’s primary responsibilities are supporting the Regional Director of Community Wellness Services (CWS) in operationalizing community wellness programs.  The Program Coordinator will have strong programmatic management skills and provide support to program leadership responsible for the implementation and continuation of program delivery for Community Wellness Services. The Program Coordinator monitors the effectiveness and quality of services through data management, evaluation, and the development and enhancement of program efficiencies.

Qualifications

ESSENTIAL JOB RESPONSIBILITIES:

• Track projects across CWS to ensure projects are on track, meeting established milestones and metrics, and risks are mitigated and/or elevated for leadership.
• Assist in identifying resources required to complete a project.
• Assist with the launching of new projects/programs for CWS, including but not limited to project management, hiring staff, developing budgets, coordinating outreach with marketing and communications, and transitioning to permanent program managers to oversee once on board.
• Coordination with CWS Program Managers to flag and mitigate risks, and help remove any barriers to the efficient and effective implementation of programs and projects.
• Assist with proposal development and reviews.
• Develop and implement process improvements for CWS, including standard operating procedures, workflows, etc. 
• Review all documents (contract modifications, subcontract agreements, lease agreements, etc.) to ensure they meet standards, have been coordinated with support services (e.g., legal, facilities, etc.) and route up for leadership review and approval. Assist in adjudicating leadership questions/comments as necessary.
• Conduct program/project site visits as needed to ensure projects/programs are running as efficiently and effectively as possible.
• Coordinate with other pillars and departments external to CWS as necessary to ensure programs/projects are being implemented collaboratively across the organization.
• Oversee the collection of data reports regarding project operations by tracking Key Performance Indicators (KPI) for all CWS programs.
• Evaluate CWS program performance through Quality Assurance and implement improvements as needed.
• Review and monitor CWS budgets and goals and identify changes needed to stay on target.
• Assist in creating CWS programmatic reports for funders and senior leadership.
• Support the development and implementation of program specific Pathway to Care processes to connect individuals at risk of suicide to the appropriate level of care.
• Present at conferences, seminars, symposiums, and outreach events to inform various audiences of Endeavors CWS Programs and impacts.
• Collaborate with the multi-disciplinary team as needed for new project implementation and execution within CWS.

• Ensure calendar appointments for Program Managers and Regional Director are synchronized.

• Draft and/or compose correspondence, proposals, reports, and other documents on behalf of the Regional Director.
• Provide presentation support, including developing PowerPoint, Excel Spreadsheets, and other presentation techniques.

• Other duties as assigned.
• Demonstrate Exceptional customer service, in Everything you do, by placing clients first to support our mission to "Empower people to build better lives for themselves, their families, and their communities."