Client Services Director - Charlotte

We currently have a career opportunity for a Client Services Director to join our team located in Charlotte North Carolina.   The Client Services Director is a senior leadership position with the skills and experience to lead our largest, most strategic accounts while also serving as a key participant in the leadership of the local business unit. This individual will be responsible for the strategic leadership of enterprise client engagements from a delivery perspective and work closely with Sales Executives for ongoing client development and relationship management activities.
  Perficient is always looking for the best and brightest talent and we need you! We’re a quickly-growing, global digital consulting leader, and we’re transforming the world’s largest enterprises and biggest brands. You’ll work with the latest technologies, expand your skills, and become a part of our global community of talented, diverse, and knowledgeable colleagues. Delivery Execution

• Oversees all delivery of services across an enterprise account
• Drives adoption of delivery excellence practices and continuous maturity
• Ensures high customer satisfaction and partnership
• Shapes the account team organization and structure to produce high customer satisfaction and scale for growth
• Ensure timeliness and accuracy of account financial operations (backlog, forecasts, time/expenses, invoicing, and receivables)
• Achieves account-delivered revenue and profitability targets

Consulting Skills / Solution Design

• Understands the unique business and technical challenges of the client organization to ensure contextual communications and offers to help
• Partners with sales and delivery team members to proactively design, craft, and communicate solution offerings

Account Strategy

• Collaborates across Perficient business units to develop, update, communicate, and implement the account vision and strategic plan
• Coordinates with the Perficient executive sponsor and other leaders to drive C-level relationships and larger offerings
• Builds a high-performing account team capable of producing high customer satisfaction and scale for growth

Account Growth

• Grows account sales bookings and revenue by executing upon the account strategy and bringing proactive offerings to clients
• Diversifies the types of offers (portfolio) sold by partnering with multiple business units across Perficient
• Diversifies Perficient’s business footprint across multiple departments and divisions within the customer organization
• Partners with Perficient sellers, strategies, subject matter experts, and business unit leaders to bring proactive offerings to clients

Leadership and Development of Talent

• Enables and provides development and coaching to account team members

Client / Team Relationship

• Establishes and nurtures strong client relationships up/down/across the client organization
• Expands the Perficient portfolio to ensure continuous growth and diversification of business
• Leverages Perficient partnerships (Adobe, Salesforce, Google, Microsoft, etc.) to expand and diversify the footprint of business within the client account

• 10 – 15+ years of business experience in Program Management, Solution Architecture, or Account Management
• Capability of leading a global account team with annual revenue of $20M - $30M+
• Proven track record of producing year-over-year account growth
• Must reside in the Greater Charlotte area
• Ability to establish an account strategy and produce proactive offerings
• History of building skills in the areas of delivery excellence, account operations, account strategy, relationships, sales, and overall account leadership
• Ability to work collaboratively to build high functioning account team
• Strong consulting and communication skills
• Basic Information Technology industry knowledge

Education –

• Minimum: High school diploma or GED
• Preferred: Bachelor’s degree

Working Experience –

• Minimum: 7-10+ years in like field
• Preferred: 10+ years in like field

Supervisory Experience –

• Minimum: 2-5+ years
• Preferred: 5-10+ years

 The salary range for this position takes into consideration a variety of factors, including but not limited to skill sets, level of experience, applicable office location, training, licensure and certifications, and other business and organizational needs. The new hire salary range displays the minimum and maximum salary targets for this position across all US locations, and the range has not been adjusted for any specific state differentials. It is not typical for a candidate to be hired at or near the top of the range for their role, and compensation decisions are dependent on the unique