EIT Operations Team Lead

The EIT Operations Team Lead serves the critical function of managing our Tech Central On-Call team.  This role requires a blend of technical knowledge, leadership skills, and the ability to manage multiple tasks effectively.

As the EIT Operations Team Lead, you'd have the opportunity to lead a customer-centric support team, promote effective communications to both technical teams and non-technical users, and participate in solutioning new technologies for BCBST.  Previous call center experience required; call center management experience preferred.

We are a distributed-first team, but in-person participation in quarterly planning events at our Chattanooga, TN headquarters is preferred.

Note: This role requires on-call after-hours availability when critical business impacting incidents occur.

Job Responsibilities

• Manages the day-to-day operations of a team with a focus on the monitoring of systems, fulfillment of requests, and process optimization.
• Assigns, monitors, and reviews progress and accuracy of work. Provides staff management oversight including hiring, promoting, or making recommendations for staff. Conducts performance reviews and assessments, manages performance, engages in skills assessment, and promotes professional development of staff.
• Directs, motivates, and develops staff, maximizing their individual contribution, professional growth, and ability to function effectively with their colleagues as a team.
• Ensures adherence to policies, plans, objectives, budgets and staffing allocations.
• Actively participates in project teams, manages and tracks team-level project details, and provides leadership during periods of transition.

Job Qualifications

Education

• Bachelor's Degree in a Computer Sciences related field or equivalent work experience.

Experience

• 5 years - Experience in Information Technology or applicable industry experience required.

 

Skills\Certifications

• Knowledge of information technology concepts, methodology, terminology, and standards.
• Strong interpersonal and organizational skills
• Microsoft Office and email skills are required
• Ability to adapt in a high pace and regularly changing environment.
• Must be able to communicate effectively with both technical and non-technical co-workers.
• Must be willing to adjust schedule to participate in maintenance and upgrades outside of business hours and be part of an on-call rotation.

Employees who are required to operate either a BCBST-owned vehicle or a personal or rental vehicle for company business on a routine basis* will be automatically enrolled into the BCBST Driver Safety Program.   The employee will also be required to adhere to the guidelines set forth through the program.  This includes, maintaining a valid driver’s license, auto insurance compliance with minimum liability requirements; as defined in the “Use of Non BCBST-Owned Vehicle” Policy (for employees driving personal or rental vehicles only); and maintaining an acceptable motor vehicle record (MVR). *The definition for "routine basis" is defined as daily, weekly or at regularly schedule times.

Number of Openings Available:

1

Worker Type:

Employee

Company:

BCBST BlueCross BlueShield of Tennessee, Inc.

Applying for this job indicates your acknowledgement and understanding of the following statements:

BCBST is an Equal Opportunity employer (EEO), and all employees and applicants will be entitled to equal employment opportunities when employment decisions are made. BCBST will take affirmative action to recruit, hire, train and promote individuals in all job classifications without regard to race, religion, color, age, sex, national origin, citizenship, pregnancy, veteran status, sexual orientation, physical or mental disability, gender identity, or any other characteristic protected by applicable law.

Further information regarding BCBST's EEO Policies/Notices may be found by reviewing the following page:

BCBST's EEO Policies/Notices

BlueCross BlueShield of Tennessee is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at BlueCross BlueShield