Workers’ Compensation Claim / Senior Representative

Claims Representative - CH09CN

Sr Representative Claims - CH08BE

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.          

This position can be filled as a Claim Representative or Sr. Claim Representative based on experience. The Workers’ Compensation Claim / Sr. Claim Representative is accountable for planning, recommending, and executing the investigation of workers’ compensation claims. Our dynamic team of claim professionals provide superb customer service with the valuation, disposition and settlement of worker compensation claims while consistently adhering to our corporate claim settlement policies. Additionally, the representatives will work within established procedures in adherence to statutory, regulatory and ethical requirements.

Start Date: October 6, 2025
Hours: Monday - Friday, core business hours
Location: This role can have a Hybrid or Remote work schedule.  Candidates who live near one of our office locations (Hartford, CT, Lake Mary, FL, San Antonio, TX, Naperville, IL or Scottsdale, IL) will have the expectation of working in an office 3 days a week (Tuesday through Thursday). Candidates who do not live near an office will have a remote work schedule, with the expectation of coming into an office as business needs arise. 

Responsibilities:
•   Effectively manage workers’ compensation claims requiring timely 
     investigations and financial accuracy
•   Provide benefit oversight, appropriate file disposition and adherence to 
    statutory guidelines for all claims
•   Leverage a network of professional resources that may include: 
    doctors, nurses, attorney and regulators to facilitate our mission of 
    restoring the lives of our claimants
•   Provide exceptional customer service by establishing and maintaining 
    productive business relationships with customers
•   Utilize critical thinking skills to gather and analyze data information to 
    inform critical claim decisions
•   Provide accurate mathematical calculations of disability benefit rates 
    and claim financial exposures
•   Leverage contemporary technology to achieve accurate and efficient 
    claim outcomes
•   Consistently demonstrate professional diplomacy during all 
    interactions with customers
•   Contribute to a courageous culture that promotes collaboration and 
    inclusion to maximize operational performance and employee 
    engagement
•   Embrace a culture of continuous improvement

Qualifications: 
Claim Representative: $52,880 - $79,320

•   Prior workers’ compensation insurance claim handling is preferred
•   HS Diploma required, Bachelor’s Degree is preferred
•   Demonstrated passion for delivering a superb customer experience
•   Excellent organizational skills, especially regarding prioritizing work 
    activities
•   Strong computer proficiency in the MS Office Suite (Word, Excel, 
    Outlook & PowerPoint)
•   Superb time management and organizational skills
•   Ability to meet productivity targets in a fast-paced, team-oriented 
    environment
•   Excellent communication skills and negotiation skills
•   Ability to adapt and flourish using industry-changing workflows
•   Excellent written and verbal communication skills
•   Demonstrates active listening to attentively meet the needs of our 
    customers and exhibit empathy during difficult situations
•   Demonstrated desire to promote an inclusive culture of continuous 
    learning that is built on teamwork, collaboration, transparency, and 
    accountability to one another
•   Ability to self-manage competing priorities while delivering accurate 
    work within key timelines

Sr. Claim Representative: $61,600 - $92,400
•   Minimum of 2+ years of experience in Workers' Compensation claim 
    handling required
•   Certification exams and adjusting licenses as required by state
•   Outstanding interpersonal skills
•   Strong focus delivering outstanding customer service
•   Demonstrated strong written and verbal communication skills
•   Demonstrated consistent high level of performance and achievement 
    over career span
•   Excellent time management skills with the ability to manage 
    competing priorities
•   HS Diploma required, Bachelor’s Degree is preferred

Additional Details:
•   This role can have a Hybrid or Remote work sc