Director Data Center Strategy & Delivery

About Carrier

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.

About this Role

We are seeking a dynamic leader to join the newly created Data Center & Mega Project leadership team. In this new organization, you will be responsible for leading cross-functional value streams to deliver complex solutions to Data Center and Industrial customers. You will drive an integrated and seamless customer experience for Aftermarket Services enabled by a network of service branches, world class technicians and a robust parts fulfillment strategy across the Americas. You will build your direct team from the ground up and will partner with business and functional leaders in developing the most effective operating rhythms. The ideal candidate will have strong leadership abilities, a passion for customer interaction, excellent communication skills, and a proven track record in leading large scale, cross-functional teams or programs.

Key deliverables:

• Work with Data Center leadership team to ensure proper planning and execution of Aftermarket agreements by identifying risks and issues and implementing effective mitigation strategies.

• Partner with Aftermarket strategy team to develop aftermarket playbook to include competitive and differentiated offerings aligned with global strategy

• Coordinate directly with Carrier Commercial Services (CCS) to ensure customer requirements are planned and executed to meet and exceed customer SLAs.

• Provide strategic guidance and support to cross-functional data center teams, fostering a culture of accountability, transparency, and continuous improvement.

• Oversee the execution of aftermarket service initiatives, ensuring on time delivery, within scope, and within budget.

• Host program performance reviews with internal and external stakeholders to ensure successful execution of long-term agreements.

• Drive continuous improvement initiatives to enhance processes, workflows, and overall business performance.

• Drive innovation in aftermarket services, leveraging technology and best practices to create value for customers and differentiate the company from competitors.

• Partner with sales in developing strong, lasting customer relationships and identify new opportunities and partnerships to expand share of wallet with existing customers.

• Build and maintain strong relationships with key stakeholders, including customers, vendors, and industry partners.

Required Qualifications:

• Bachelor’s degree.

• 8+ years’ experience in direct or indirect leadership roles in operations, sales, engineering, aftermarket, strategy, or project management

• Travel up to 40%.

Preferred Qualifications:

• Master’s degree or other advanced degree

• Passion for serving customers. Ability to listen to customer needs and quickly act to solve their problems, provide quality solutions, and go above and beyond to exceed their expectations

• Demonstrated experience in field service or related business

• Strong ability to lead and develop diverse, cross-functional project teams to achieve high levels of performance in a dynamic, changing environment.

• Proven ability to lead large programs, executing with speed and exhibiting a bias for action

• Proven ability to manage teams without formal authority through influence and relationships

• Ability to communicate effectively in written and verbal format across a wide audience

• Ability to quickly identify new and innovative ways to work faster and simpler.

• Ability to think outside the box, innovate, take risks, and implement progressive, sustainable solutions.

Pay Range

The annual salary for this position is between $174,500.00 - $348,500.00 annually. Factors which may affect pay within this range include