Restaurant Manager

Position Summary

Directly supervises front of the house employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Oversees the general functioning of the dining room during the meal service period, as well as the bar and cocktail service staff during operating hours, relaying information to service personnel, requesting feedback from guests as to their satisfaction, making adjustments when and where necessary
• Responsible for organizing work schedules for employees ensuring appropriate coverage
• Estimates and orders food, liquors, wines, or other beverages, and supplies
• Interviews, selects, counsels, appraises performance, disciplines, and other personnel actions
• Makes recommendations for hiring and terminations
• Responsible for the departmental orientation of new employees
• Conducts walk through prior to opening checking for proper maintenance and set up of dining area, and service staff
• Ensures facility is clean, organized and prepared
• Responsible for all meals being served properly, and according to the established policies and procedures
• Assists with duties of servers and bus persons, such as securing a food item for a patron, resetting a table, to ensure effective and efficient service and guest satisfaction
• Monitors food served relative to appearance, temperature, sanitary and quality standards, and portion control
• Inspects establishment and observes workers and patrons to ensure compliance with occupational, health, and safety standards
• Completes all administrative requirements in a timely manner
• Oversees the execution of banquet functions, (if applicable)

Supervisory Responsibilities

This job has supervisory responsibilities.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Analytical - Designs work flows and procedures
• Continuous Learning - Strives to continuously build knowledge and skills
• Job Knowledge - Keeps abreast of current developments; uses resources effectively
• Use of Technology - Demonstrates required skills
• Design - Demonstrates attention to detail
• Problem Solving - Identifies and resolves problems in a timely manner
• Customer Service - Responds promptly to customer needs; meets commitments
• Communications - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed
• Teamwork - Contributes to building a positive team spirit; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed
• Performance Coaching - Defines responsibilities and expectations; sets goals and objectives; gives performance feedback; motivates for increased results; recognizes contributions; encourages training and development
• Team Leadership - Fosters team cooperation; defines team roles and responsibilities; supports group problem solving; ensures progress toward goals; acknowledges team accomplishments
• Delegation - Delegates work assignments; sets expectations and monitors delegated activities
• Leadership - Exhibits confidence in self and others; inspires and motivates others to p