Instructional Designer

Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.

Our success is powered by extraordinary people who bring our core values—Trust, Growth Mindset, Balance, and Humility—to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.

With a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together!

Iterable is the growth marketing platform that enables brands to create, execute, and optimize campaigns to power world-class customer engagement across email, push, SMS, in-app, and more with unparalleled data flexibility. We are an integrated, cross-channel solution—Iterable is built for marketers, trusted by engineers, and designed with intelligence. We know this space well: our product team built the growth systems that powered Twitter’s early success. We've raised a $60M Series D from top-tier investors like Index Ventures and CRV, and hundreds of companies like Zillow, SeatGeek, and Box rely on us to captivate their many millions of users.

Your role at Iterable, reporting to the Director of Customer Education, will include enhancing our online customer training portal. You’ll help design/build customer education via e-learning modules using Camtasia, Articulate Rise 360 and Genially for the Skilljar Learning Management Platform. You’ll also create courses from training event sessions that encapsulate the content, including the curated video with activities for customers to follow.

A little about the role:

• You must be very hands-on and focused on becoming a product expert, building and updating training and expanding/improving our online Academy offerings
• Build e-learning with the help of the other team members, and work on new and dynamic projects outside the immediate scope of the role
• A combination of being both autonomous for smaller projects and collaborative for other projects related to content creation along with bringing new ideas to the team
• The main Key Results (KR) are: customer satisfaction regarding courses created; meeting product release deadlines; QA of work; and, any overarching team OKRs and company initiatives like Academy CSAT, course completion levels etc. 

Your immediate tactical areas of focus:

• Develop and continually hone expertise in our platform and 3rd party integrations
• Update and maintain existing Academy content with platform optimizations and UI / branding changes
• Create brand new content for the Academy based on the needs of our customers and program direction
• Work with PS  and CS teams to continually integrate more and better education content across the customer journey to automate onboarding and scale the CS Organization
• Work with the Product Marketing team to stay aligned on product releases and plan them into our Asana Customer Education tracker. Communicate and hold meetings as necessary 
• Identify and iterate on non-product training content that enables growth marketers to succeed (strategy, operations, process, change management, etc.)
• Develop videos in Camtasia and Genially, and create courses using Rise 360 for the SkillJar LMS in adherence to the Education Content Roadmap
• Collaborate with the Director of Customer Education and other Instructional Desi