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Regular or Temporary:

Regular

Language Fluency:  English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

The ServiceNow Service Catalog Management Business Analyst will be a liaison between the business and the platform team with a strong automation and workflow background who supports innovation by working with stakeholders to understand business processes, with the goal of digitizing and automating legacy processes.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job.  Other duties may be performed, both major and minor, which are not mentioned below.  Specific activities may change from time to time. 

1. Collaborate with senior leaders within Truist Enterprise Technology, SMEs and other stakeholders to create roadmaps for ServiceNow initiatives.

2. Establish broad architecture strategies, choices, and standards including the management of the performance, availability, capacity, compliance, and responsiveness of the solutions delivered.
3. Establish principles, rules, standards, and best practices for ServiceNow, injecting these in the established architecture and project review processes.
4. Lead continuous improvement initiatives to drive higher efficiency and increased revenue.
5. Develop and leverage a network of external business partners, academics and technology thought leaders to ensure the Bank remains current on emerging industry best practices.
6. Collaborate with the broader Truist architecture community and provide input into Information Technology (IT) strategies and Architecture standards.
7. Provide influential leadership that supports insightful decision-making, drives efficiencies in the solution delivery and supports processes, and maximizes the quality of technical deliverables.
 

This position will encompass several core responsibilities listed below:

Business Analyst role:

1. Assess and define business needs and areas of improvement on the ServiceNow Platform

2. Work with stakeholders and be the interface between the development teams and the wider business

3. Create roadmaps based on approved demands and monitor progress against plans

4. Break requirements into user stories that are suitable for iterative, incremental development

5. Actively engage with stakeholders and establish a cadence to report on progress and provide key communications

6. Partner with Release Managers to review the release train cadence and ensure demands are deployed on time

Business Process role:

1. Identifies new opportunities to use ServiceNow to achieve the organization’s objectives

2. Leverages process innovation and visualization tools to design new business workflows

3. Conducts design thinking workshops for workflow design

4. Documents business processes and maps them to ServiceNow capabilities

5. Drives the automation and digitization of legacy ways of working

6. Works with the innovation developer to develop and deploy solution prototypes

7. Defines project success metrics

Project Manager role:

1. Plans project scope and establishes measurable goals

2. Establishes the project’s timelines and manages the project, including escalations, to complete the project on schedule and within budget

3. Works closely with the ServiceNow engagement manager and all other team members to plan, manage, and deliver releases

4. Attends project gov