Associate Customer Success Manager

Bitsight is a cyber risk management leader transforming how companies manage exposure, performance, and risk for themselves and their third parties. Companies rely on Bitsight to prioritize their cybersecurity investments, build greater trust within their ecosystem, and reduce their chances of financial loss.
Built on over a decade of technological innovation, its integrated solutions deliver value across enterprise security performance, digital supply chains, cyber insurance, and data analysis.

• We invented the cyber ratings industry in 2011
• Over 3000 customers trust Bitsight
• Over 750 teammates are dispersed throughout Boston, Raleigh, New York, Lisbon, Singapore, and remote

We are seeking an Associate Customer Success Manager (Associate CSM) to join Bitsight’s Customer Success team in Lisbon. This role is designed for early-career professionals with 1–3 years of relevant experience who are eager to build a career in customer success. The Associate CSM works closely with Senior and Principal Customer Success Managers to provide tactical support and day-to-day execution, ensuring our enterprise customers achieve maximum value from the Bitsight platform.

This is a customer-facing role with a focus on operational excellence, customer satisfaction, and collaboration. It offers an opportunity to develop skills in enterprise customer management, risk/security technology, and strategic account success.

Responsibilities

• Deliver high-level platform training sessions and walkthroughs for customers.
   

• Triage and manage support tickets, coordinating with internal teams as needed.
   

• Assist customers with bulk uploads, data imports, and basic user access management.
   

• Submit and track infrastructure change requests on behalf of customers.
   

• Respond to general customer inquiries and requests in a timely manner.
   

• Prepare for customer meetings and presentations by gathering metrics, insights, and documentation.
   

• Leverage Gainsight to track and follow up on deliverables.
   

• Monitor customer health and flag concerns
   

• Draft follow-up emails and customer communications

• Collaborate closely with the CSMs to ensure a seamless customer experience.
   

Requirements

• 1–3 years of relevant work experience in customer-facing roles (consulting, risk management, technical support, or customer success experience is a plus).
   

• Strong problem-solving skills with the ability to troubleshoot and resolve issues independently.
   

• Excellent verbal, written, and interpersonal communication skills.
   

• Highly organized with strong attention to detail and follow-through.
   

• Eagerness to learn enterprise customer success practices and grow into a more strategic role.
   

• Familiarity with SaaS platforms, security, or risk management concepts preferred.
   

• Proficiency with tools such as Salesforce, Gainsight, or similar platforms is a plus.
   

• Ability to work a fixed 12 PM – 8 PM Lisbon schedule to support U.S.-based customers.

• Bachelor’s degree or equivalent work experience preferred.

In office attendance 2 days per week

Belonging & Inclusion. Bitsight is proud to be an equal opportunity employer. This means we do not tolerate discrimination of any kind and are committed to providing equal employment opportunities regardless of your gender identity, race, nationality, religion, sexual orientation, status as a protected veteran, or status as an individual with a disability.

Culture. We put our people first. Bitsight offers best in class benefits. We devote the same energy to nurturing our company's inclusive culture as we apply to serving our customers' needs. Working at Bitsight will give you the opportunity to fulfill your professional goals and expand your skills.

Open-minded. If you got to this point, we hope you’re feeling excited about the job description you just read.  Even if you don’t feel that you meet every single requirement, we still encourage you to apply.  We’re eager to meet people that believe in Bitsight’s mission and can contribute to our team in a variety of ways.